Pros: right client can be good, flexible hours, sometimes good pay.
Cons: tech support is not good, extremely long waits to get to tech support or partner support, no one to call to talk to, support needs major improvements.
I have serviced 2 different clients with Arise and have been with one for sometime now and I really like it, but you get with the wrong client and it is not a good experience at all. I signed up for the AT&T IRU account because the available hours for my other client that I service was getting low.and I needed more hours. BIG MISTAKE!!! The client team – more... at Arise that supports the AT&T IRU account is horrible! The process and metrics are horrible!! The expectations are far beyond expectable!! There is always a new meeting, upskill class, huddles or something that they expect you to attend (without pay of course). They drop these meetings, huddles and classes on you at the last minute and expect you to twist your day around and reschedule you entire life to attend these last minute meetings. There is no work/life balance with the AT&T account. It is all work!! Even if you have hours scheduled to service, they still want you to attend these meetings (you cannot service and attend these hour long meetings). After twisting yourself and your life and schedule all around to meet their needs, they terminate your SOW for no real reason. The termination letter has a reason listed but is just an excuse because it doesn't really apply. There is no one to talk to about the termination. Low and behold, weeks later they reinstate your SOW again without explanation!! So you go these weeks without work/pay for this client and they just out of blue decide they made a mistake and take you back and then you have to twist and change your schedule to meet their needs. They do whatever they want whenever they want and you suffer the fallout!! They very disorganized and do not know what they are doing. They cannot keep csps to service the AT&T client so they have to keep running new classes to bring in more victims. I have worked in corporate America making a lot more money than this that demanded a lot less from you. Yes, you can make up to about $18 an hour (hard to do but you can do it sometimes), but that is actually service time pay. If you factor in all the daily and meeting meetings and huddles that you have to attend and don't get paid for, you might be clearing $8-10 a hour. Now if you are not making $18 when servicing, then you are clearing even less.Not to mention they send you a list of anywhere from 2-8 upskill classes that MUST be completed within the next 2 - 3 days. These classes take about 30 minutes to an hour to complete, so needless to say that is time you have to put in without pay again. Not to mention the endless emails that you get about this and that. Many of them repeating the same thing over again but just using different wording. I get fewer emails from spam than from the AT&T team at Arise.
Bottom line, if you are going to try Arise, do not select AT&T as a client. You will see many other bad reviews about Arise and the AT&T client. Someone told me not to select the AT&T client it was because it was not a good program to work for. I wish I would have listened. I have had more stress from this client that I can even start to explain.
Another thing about Arise is their support system for tech support or partner support is not good at all. The only way to get assistance with anything from technical support to, to pay or client support is to go into the chat rooms and wait and wait and wait for someone to assist you. Sometimes it takes several hours of waiting and if you are not in front of your computer at the time they get around to you then they close your session and more to the next person and you have to start all over again. I have spent endless hours waiting on support and many times it did not even help. I had a technical issue that I spent hours with support on and they could not figure it out. I had to actually do my own research online to figure out what the problem was. – less