DES is a Stressful, inefficient, and inconsistent work enviroment.
PSE (Current Employee) – Phoenix, Arizona – July 13, 2017
If you like unrealistic work demands, mixed messages on how well you're doing your job, training that's not even close to sufficient enough for the complicated position that is program services evaluator, ever changing office protocols, lots of tiny tiny details to juggle, policy manuals that are like black holes, inefficient computer system for the job you're doing, and whiny self entitled dishonest clients, then PSE is the job for you.
During the interview it will all be about customer service, but this position is a whole lot more than just customer service. I would not recommend this job to anyone unless I wanted them to lose their mind.
Paid holidays/vacation/sick time. Insurance. Steady hours and consistent schedule.
Absolutely terrible training, changes in procedure faster than employees can keep up, too much stress on duration times, dealing with dishonest clients, so much stress.