Customer service specialist (Former Employee) – Phoenix Arizona – August 29, 2017
Working that was very interesting different environment every day sometimes good sometimes bad it was a place in an environment of very financial advice a lot of coaching depending on if you did good or bad you would receive a raise
Membership Specialist (Former Employee) – Phoenix, AZ – August 15, 2017
This is truly a great place to be. They provide excellent healthcare free of charge and pay well above the norm for the phoenix area! Just beware of "anonymous" surveys!!! They arent anonymous at all and they will come talk to you if you express dissatisfaction!
Work Horse (Former Employee) – Arizona – June 1, 2017
From HR to Management the culture there has zero integrity and consistency. The staff is constantly changing due to unhappiness and not promoting within. There is actually zero incentive for you to do better than the next person because there is no compensation for going above and beyond. I highly recommend that if you want to get paid for what you are worth and be in an environment that appreciates your hard work and effort look elsewhere!
Loan underwriting (Former Employee) – Phoenix, AZ – May 6, 2017
inexperienced management. ceo promotes his cronies. lending department is a joke. incompetent at best. could be a nice place to work if people would be honest. Nice outline of how they want culture to be but never followed. should have used for wallpaper.
Service Manager (Former Employee) – Phoenix, AZ – February 27, 2017
They have made a lot of changes that are for the benefit of new employees. No performance reviews, that have a graded metric. I felt as a leader that the majority of the time I was not supported enough. My feelings are that they take the side of the employees more than managers.
I will say that the CEO and EVP are two of the most inspiring and thought provoking men I have ever met. They truly make you want to do better and be better and clearly paint a picture of their vision for the future.
No performance reviews, Amazing CEO and EVP, 15 an hour starting, member focused, cutting edge in banking
Managers are not valued, little support for managers. tenure is devalued
Branch Manager (Current Employee) – Phoenix, AZ – January 8, 2017
Arizona Federal is a great company with great benefits for it's employees. They offer the ability to advance within the company, but at times it requires a lot of time and patience to advance, as openings can be infrequent.
Benefits and compensation
Gaining support to overcome obstacles can be challenging
CONSUMER LOAN UNDERWRITER (Former Employee) – Phoenix, AZ – January 8, 2017
Benefits are good. but management has very little training and are placed in higher positions without guidance. HR also has some kinks to work out. the attendance policy is stressful and there is no lenience .
benefits. good starting pay
some poor management and long workdays with no flexible schedules
N/A (Current Employee) – Phoenix, AZ – October 22, 2016
There has been a 25% turnover of employees from my department in the last year. All but one came from terminations. The environment is so fast paced that it is hard to keep up with NO mistakes. Mistakes will get you fired.
Some of senior "leadership" does not empower their people even though that is a claim they make. Some senior leadership appears uncomfortable with the "fun" environment image they are trying to create.
Senior Member Service Consultant (Former Employee) – Phoenix, AZ – September 2, 2016
• In person client interaction assisting with banking transactions. • Knowledgeable with various tax and payroll documentation. • Accountability with cash dispenses and vault balances. • Peer coaching of techniques of how to offer products to members. • Lead supervisor for the vault. • Accounting of all teller and transactions to ensure figures correctly match records.
Risk Management Consultant (Former Employee) – Phoenix, AZ – February 7, 2016
9 years of working with the company. In various positions. the last was collections where they expected us not only to collect on over due loans but to sell other products that the credit union offered. It did not matter if the situation did not call for that or not, you were still expected to sell them. You had daily and weekly goals to meet and you were let go if you did not meet them.
Great work place with supportive management and coworkers.
Lead Credit Counselor II (Former Employee) – Phoenix, AZ – December 3, 2015
Great work place with supportive management and coworkers. Numbers were very important along with how you personally grew and developed. The most enjoyable part of the job was serving the customers and the company. The department started to down size as the economy began to stabalize and deliquency began to improve.
Research & Adjustments Representative (Former Employee) – Phoenix, AZ – September 24, 2015
A typical day at work was to scan and validate documents from all departments into a relational database. Helped processing subpoenas, and completing member service request. My co-workers were awesome, always had a really good time working with them.