PROGRAM SERVICE EVALUATOR III, Phoenix, Arizona - January 4, 2014
A typical day involved interviewing persons or their representatives to determine eligibility for long term care medical assistance. Arizona does not have Medicaid. AHCCCS is Arizona's comparable. I would follow Federal and state policies and procedures to make a determination. This involved obtaining all their assets, resources, income, physician recommendations, etc. I would accumulate all needed documents to verify and/or request additional records. All information was input into the data system for final processing.
LEARNED: That many Arizonans were unaware of the long term care insurance available to them allowing me to educate them so they could make others aware. I learned that everyone needs to create a will or trust before they become ill to prevent the potential of unscrupulous family members or business partners taking advantage of physical or mental weakness.
COWORKERS: Awesome bunch of people to work with. When I was new I could ask any of them questions or advice without hesitation.
HARDEST PART: Having to deny someone medical care who barely failed the requirements.
ENJOYABLE: Approving an application allowing for someone sick and elderly to be placed in long term care relieving a family caretaker of stress and grief. Knowing that the applicant will be safe and their needs met.