Review previous night's batch processing. If there are any problems to be resolved, discuss with the IT management and assigned tasks.
Review any outstanding projects with programming, meet, review and assign task(s) to quality assurance analyst. Once testing is completed, review test output with Q/A Analyst. After the task is reviewed and signed off by users, the changes are moved to production (Go Live).
My staff is responsible to create a test plan, test and implement changes to our current system.
Management meet weekly to discuss the week's plan.
We work closely with audit throughout Customer Acceptance Testing (CAT)
At the Lottery, I was also responsible for night operators: verified schedules were created and ensured the accurate completion of the daily night audit in a timely fashion, available (rotate on-call duties) for issues that occurred and scheduling.
My team worked well together.