Service Consultant Delivery Customer Service
ArjoHuntleigh - New Brighton, MN

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ArjoHuntleigh USA (www.arjo.com/usah/), a member of The Getinge Group (www.getinge.com), a $3.6 billion global medical device company, offers a broad range of integrated solutions for care of people with reduced mobility and related conditions, with the aim to enhance efficiency and quality of care in elderly care facilities, hospitals and other healthcare environments. The Getinge Group markets its products under three brands: ArjoHuntleigh (Extended Care), Maquet (Medical Systems), and Getinge (Infection Control). The Group has demonstrated an enviable financial performance in the world wide medical device sector and holds a dominant position in all markets it serves.

The range of products includes patient lifts, hygiene systems, medical beds, DVT prevention systems and products for wound care and pressure ulcer prevention. ArjoHuntleigh also offers several solutions for special applications, such as burn treatment and bariatric care. Each product area has significant potential for organic growth due to demographic, reimbursement and market channel size.

The product portfolio encompasses equipment, medical devices and complete systems in interrelated areas such as:

Patient Lifting & Transfers
Therapeutic Surfaces
Medical Beds
Hygiene & Bathing Therapy Systems
Wound Healing & Prophylaxis
Disinfection
Consulting Clinical Services (Diligent)
DVT Prevention

With 5,000 dedicated employees worldwide, ArjoHuntleigh is a global group with an annual turnover of approximately $900 million, serving the needs of acute and long-term care in more than 100 countries.

GENERAL SCOPE: Delivery, pick up, maintenance, and cleaning of all ArjoHuntleigh therapeutic support systems for acute care, extended care and home patients.

RESPONSIBILITIES:

Prepares medical equipment and documentation for delivery
Loads and unloads medical equipment
Drives 24 foot cargo van to make deliveries and pick-ups
Processes deliveries and picks up documentation as required
Searches for equipment that has been misplaced or lost
Maintains vehicle appearance by ensuring all routine vehicle maintenance is completed and records maintained
Cleans, disinfects, processes and performs quality control on beds and other medical equipment using cleaners and solvents
Presents the highest level of customer etiquette in all patient/customer interactions in support of the sales and service teams
Participates in any and all reasonable work activities as may be deemed suitable and assigned by management

EDUCATIONAL REQUIREMENTS:

High School diploma or equivalent

RELATED EXPERIENCE REQUIREMENTS:

Minimum two years of experience within a service or operations field
Experience with Microsoft Office applications including: Word, Excel, & Outlook

PHYSICAL REQUIREMENTS:

This position exists for transport, delivery, pick up and service of company medical equipment, including loading and unloading medical beds from company vehicles, lifting up to 75 pounds pushing and pulling objects up to 135 pounds to move, deliver and service products. While performing the duties of this job, the Service Consultant will be frequently standing, walking and sitting. The Service Consultant must have the ability to use fine motor skills to operate equipment, machinery and/or company vehicles. In addition, the position requires the ability to comprehend work instructions and safety requirements to enter information into work logs and existing computer systems. Finally, the position requires the ability to work with solvents and cleaners to disinfect products in a non-climate controlled warehouse environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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ArjoHuntleigh USA (www.arjo.com/usah/), a member of The Getinge Group (www.getinge.com), a $3.6 billion global medical device company,...