The principle of the business is fantastic and would let us feel that we had made a difference in a patients comfort and provided a service to them that was helping their healing process. However, their was an enormous communication gap between each job and how everyone was going to work together to achieve a goal. Internally the company was a mess. My direct management was fantastic, but as you went up the ladder there was little to no communication as far as where the company was going, what kind of financial goals each depot had, trouble shooting products, initiating a new computer system, customer service after hours was based in London and any customer that needed to talk to someone within our company had to talk to them, they were then transferred to Texas, then to us, I could go on and on and on. The information that we were told as employee's was that there was a three plan that was being implemented to make us a world leader in the medical equipment market, however we were not told that part of that plan was shutting down 28 depots throughout the US and laying off many many people. Not only did we lose our jobs but more importantly patients were denied our products that were better than any others because the bottom line was not where they wanted it to be.