i enjoyed the time spent with Blue |Cross. i could have retired there
Customer Service/Reopen Specialist (Former Employee) – Little Rock, AR – June 19, 2013
typical day-I come in clock in, get coffee or coke get logged in and get busy/ I learned that when people call you and are fussing, cursing and yelling they are mad at you they are mad at the situation/ I enjoyed the people I worked with for the most part. there are some that I opted to not associate with/ the hardest part of the job is when I don't have an immediate answer to a question sometimes the research takes a day or so./the benefits and bonus checks every year.
Providing case management services for large self-insured US employer.
Supervisor (Current Employee) – Dallas, TX – August 22, 2015
Established managed health care company. Competitive salary and benefits. Based in Little Rock, AR. Work alongside experienced and compassionate registered nurses providing comprehensive case management services. A chance to enhance your skills as a case manager and utilize your nursing experience.
I loved working with as many people that I did and learned al lot.
Customer Service Representative (Former Employee) – Little Rock, AR – June 2, 2016
Would have a 5-10 min meeting before we got on the phones and started taking calls from providers and customers, Would work on follow up and return phone calls from other insurance companies, providers who ever else that might call.
The feeling I got when I knew I helped a person who really needed it.
Good company to work for in regards to benefits but advancement opportunities are less than favorable
Customer Service Trainer/Curriculum and Course Dev (Former Employee) – Little Rock, AR – February 19, 2015
Good company to work for in regards to benefits but advancement opportunities are less than favorable. Advancement is most times contingent on who you know and not what you know. An employee's character, work ethic, and ability to perform is not a matter of first hand observation but rather judge on hearsay creating an disproportionate fair opportunity for advancement.
Answered this question- worked with patients and hospitals
Referral Specialist (Former Employee) – Little Rock, AR – July 12, 2015
I worked with patients, families, nurses, acute facilites, long-term, and rehabs and nursing homes. Made sure transfers were successful, that no one got lost in the system, and that the appropriate case manager was able to help them with the transfers and costs.
helping people who were ill and couldn't help themselves
emotionally draining, but helping people was worth it
Claims Processor and Customer Service (Former Employee) – Little Rock, AR – February 7, 2015
I started as an entry level customer service employee with excellent training. I transferred to claims so I could understand the procedures of claims processing.
As a claims processor, I worked from reports until the company started using a system that assigned claims to each processor. I was trained to work a claim from start to finish including ordering and reviewing medical records when necessary.
I received excellent quarterly and annual reviews so I was able to telecommute once the company updated systems to make that possible.
I was a team lead for two years and interacted with management on a daily basis. During that time I was able to assist my co-workers and my supervisor daily also.
I enjoyed my years at Arkansas Blue Cross and Blue Shield but I wanted to move to Florida
Challenging but repititive work with poor management
Nurse Navigator (Former Employee) – Little Rock, AR – July 20, 2013
A typical day included assigning or denying case management to Blue Cross Blue Shield members in order to save cost to the company. It also involved taking calls from members or providers mostly related to benefits or claims information. It is not encouraged to speak to any of your coworkers unless you are on break or at lunch, there is no actual training program or qualified preceptors due to management doing away with the program to save money, and it is highly advised to hand tally the amount of assignments done throughtout the day. Apparently, despite all records and documentation being electronic, management can still accuse employees of low or no production.
Supervisors are generally hard to find, despite the fact that their office is mere feet away. Calling, texting, emailing, or simply chasing them down makes no difference. If a supervisor walks past during the day it is best to catch them quickly and address all issues at once. If the employees are unlucky, the supervisor walking the floor will have absolutely no idea how to answer any questions. Word about changes in policy, case manager changes, or anything else important to the day's assignments usually comes hours later than is useful. Most times employees would need to search through many records to make corrections, without stopping productivity of course. Supervisors walking around the work area would randomly make assumptions without asking for clarification. For example, resting or squinting your eyes due to computer glare to them meant that an employee was sleeping, asking for clarification of an instructionmore... meant resistance, and being over productive meant intentionally taking work away from others. The coworkers are down to earth and have the typical distrust and frustration that come with having poor management.
The hardest part of the job was trying to work around the poor communication from management, but otherwise the job was easy despite being somewhat boring.
The most enjoyable part of the job was walking around downtown during breaks.less
Utilization Review (UR) Supervisor (Former Employee) – Little Rock, AR – June 26, 2013
There isn't much more of a stable job in Little Rock than ABCBS. That's about the most positive thing that can be said. Their culture is built on fear of losing a good job and so most new employees lose that "sparkle in their eye" pretty quickly. If you don't mind having the threat of your job being pulled out from under you at a moments notice just because you suddenly don't fit managements idea of a "good" employee then this is the place you want to be.
Managed Care Service Representative (Current Employee) – Jonesboro, AR – July 10, 2014
I have worked for Arkansas Blue Cross and Blue Shield for 20 years and enjoy health insurance industry. Customer service is first priority and should be at any position. Ready to make a change and would love the opportunity to work as a Flight Attendent. Thank you