Local Office Administrative Assistant (Former Employee) – Fort Smith, AR – November 16, 2013
Management is more concerned about the rules than quality of service or quality of working environment. Get reamed out if you start before 8:00 or work a minute past 4:30. Immediate supervisor had already retired in her own mind and was unavailable and/or unapproachable. Decisions were not made with all players participating in the process and as a result, they got revamped MANY times, and often received contradictory directives. Many go to work there thinking they will make a difference in people's lives...and leave very disenchanted with the chaotic and unsupportive environment.
Lack of leadership on part of supervisors and upper management
Family Support Specialist (Former Employee) – Eastend office Little Rock AR – July 25, 2017
Good Company, very professional. Although the work load was at times a little tedious the work was satisfying. At the time that I worked for them they could have used a few more people to satisfy the needs and demands of the clients.
Program Eligibility Specialist (Former Employee) – Arkansas – July 25, 2017
The agency needs revamped. There is no consistency. Constant policy changes and clarifications. Seemed to be weekly. Their own guidelines don't even follow the federal guidelines. The only good thing was that sometimes we had parties and there was food.
Productive and enjoyable experience, I learned a lot of this job and made life long friendships.
Administrative Specialist Ex-Help (Former Employee) – Texarkana, AR – July 5, 2017
The provided me with a great experience to enhance my job skills and develop and understanding of the processing Medicaid applications. I was able to enhance my job skills by reviewing applications, customer services while working the front desk greeting clients and completing office logs. The job culture was diverse and positive.
Continual leaning environment from seasoned staff.
Budget Specialist (Former Employee) – Little Rock, AR – June 28, 2017
Work with divisions budget on a daily basis I learned a lot about the state budgeting process the culture here is based on getting the work out with minimum errors The hardest part of the job was getting everything done during budget season. The most enjoyable part of the job was getting through budget crises
LOAA & PA (Former Employee) – Marion County, AR – June 14, 2017
Supervisors have NO professionalism whatsoever, stress levels are extremely high. You have no help from supervisors & the love to dump their jobs on you then take credit for it. If you hate extreme drama this place is NOT for you. No matter how well you do your job they will find fault in everything that you do on an everyday basis.
Administrative Assistant (Former Employee) – Little Rock, AR – May 31, 2017
While I loved the specific work that I did, the overall atmosphere did not support productive employees. They would often let employees retire and move the workload to over productive employees with no additional compensation without replacing the employee who had retired.
Administrative Assistant (Former Employee) – Little Rock, AR – May 17, 2017
This really varies from section to section, some sections are wonderful, others horrible. It took 3 mnths for my paycheck to be corrected. Money was being taken out for insurance but the paperwork was not sent to the company (I did not get the money back yet was unable to use the account until just before I left). Procedures change frequently, often multiple changes in one day. I was lied to about the job in the interview. I was led to believe "flex hours" were available but when I asked after starting, I was told it was only for parents. I was given no orientation. Asking questions about job tasks was strongly discouraged and stated to be part of "not being a team player." (I trained new employees in another job and know that is "hog wash!") Reasonable accomodations were not given for a mild disability despite my repeated requests. Training was very "hit and miss" and often contradictory.
There's some very good employees, but way too much red-tape to feel you are doing much good. It seemed like management spent more time changing procedures than managing the various services the agencies oversees. The agency seems to be far too big to be efficient.
Local office Administrative assistant (Current Employee) – Fort Smith, AR – May 2, 2017
When I started, this seemed like they would be perfect. It quickly became a nightmare of work overload, miserable working conditions and getting shafted by upper management on job duties. No one I work with is happy and turn over is high. The benefits suck, too. I can't afford the health insurance on my salary but they pay me just enough so I can't qualify for state medicaid either. If I knew then what I know now, I never would have taken this job.
stress, poor management, excessive workload, no advancement
FSW (Current Employee) – Jonesboro, AR – February 5, 2017
I've been a FSW for six months and it has been a roller coaster. Once I find a new job I'm leaving. This job is for a single person, with no children. It's very demanding and will spill over into your personal life. My coworkers are amazing, and we work together to get the job done. I typically work 12-14 hour days. The caseloads are high, and the work is impossible. The most rewarding part of my job is helping the children. It could be a great place to work if there were enough staff and a balance workload.