The day has many ups and downs in terms of things going on at once. There are several times during the day when the office has a lot going on and I have to multi-task at high speed. There is heavy communication with staff, students, administration and parents. Confidentiality is key.
I have learned that I am very capable of doing many things at once. I have great time management and have learned to plan ahead well. I have also learned much compassion and patience by dealing with the parents and students in the area.
Management is rather volatile and a thick skin is necessary. The two supervisors are very different in their management style and I have to adapt depending on who I am working with.
My co-workers are very different in work style and ethic. One is very efficient and thorough. She tends to like to work on her own most of the time. The other tends to be unmotivated and spends a lot of time on her phone or chatting with other co-workers not in the office area.
The hardest part of the job is seeing the children struggle due to their lives outside of school. Another challenge is dealing with bureaucracy of a county establishment. One has to be able to navigate through the many layers.
The most enjoyable part of the job is knowing that I am making a difference. I like being able to work with and help people. I get great energy from the moments that are fast paced.