Proving ground for customer service
Banking Teller Supervisor (Former Employee) – Fort Riley, KS – July 22, 2015
As a banking supervisor, it was my duty to oversee the day to day operations of my associates, as well as to act as a personal banker to customers. I maintained vault access, processed loan applications, credit card applications, vendor and card payments, and normal teller work. I was able to interact often with my customers and got to know the "regulars" on an intimate basis. I learned to be a leader and a trainer, and how to better deal with difficult customers and their pressing needs. Even when I did not have the resources at hand to handle their immediate requests, I perfected my customer service craft and was able to calm heated customers, and reassure them that their needs would be met on a personal level, and quickly. I was able to sell products consistently, even though I didn't always personally prefer them. I enjoyed most getting to interact with my customers, to build a genuine relationship with them, as well as with my associates, being able to be a leader among them, whom they came to respect, not to fear.
great team to work with