Pros: good pay, lots of paid time off, free cable and internet service, health insurance, life insurance, retirement savings plan
Cons: sometimes we can be very busy and it can be stressful
I'll start off by talking about my job. I am classified as a full time TSR agent, which means that I answer inbound calls from customers. The calls can range from simple questions to fairly complex troubleshooting of our internet and telephone services. People calling in can be very nice or outrageously mean, you never know what you're gonna get. People skills are a must!
Some days are slow and relaxed, most are moderate, and others are extremely busy and a bit stressful. However, everything kind of evens itself out. It's definitely not one of those call centers where you take wall to wall calls every day of the year from start to finish.
We have a great supervisor and lead line staff that is available to answer questions and help us along the way. They deal with a lot of stuff like talking to outrageous angry customers, escalations to NOC, and making sure that TSRs are doing a good job, just to name a few.
There is a great resource available to is known as the help desk, which offers step by step troubleshooting processes, escalation forms, pictures of the equipment and operating system screenshots, and even more. If you can't find an answer there, you're probably not looking hard enough!
Now, on to the important stuff! How does the company treat their employees?
Armstrong Cable is a great family owned, privately held company. I have been working at Armstrong for about 10 years. I started as a part time Technical Support Representative and have since been promoted a few times within the company. I originally meant for Armstrong to simply be my job as I worked my way through – more... college, but it became more than that!
The company pays well. Definitely better than most entry level positions. The yearly hourly raises have always been over $1.00 per hour, most years they are closer to $2.00 per hour. There is an hourly raise cap (I haven't reached it yet), at which time you will only earn yearly cost of living raises, but it's in the neighborhood of $20-$25 per hour, depending on your position from what I have heard.
There are always overtime opportunities, so you can really add to your income rather easily. With overtime and working holidays, you can really make some good money! In a time where many companies are cutting hours, downsizing, laying off, outsourcing and firing their staff, this is great!
The company currently offers health insurance coverage through Highmark and Aetna. The company pension plan and 401k is through Mass Mutual.
Another perk is that all employees, whether part time or full time, receive free cable TV, Internet and home telephone service. There is still a charge for pay per view and on demand movies, but it is discounted.
As far as time off, Armstrong is pretty awesome! Full time employees receive 4 floating holidays, 10 vacation days and 5 sick days, all paid for, each year! That's 19 paid days off per year! Oh, and after 5 years of full time, you get another additional week of vacation! And even more time off as you continue to work there! So I currently enjoy 24 paid days off per year. Like I said, pretty awesome!
You can take your time off anytime you want. Single days, full weeks, all at once, it's up to you!
If you have the unfortunate experience of having a death in the family, you get up to 3 paid bereavement days per occurrence. Those days do not count against your sick or vacation time. Again, Armstrong knows how to treat their employees right!
Shift bids and Holiday working days are determined by seniority. It's a very fair system. Those who have paid their dues get rewarded.
For example, I currently have weekends off and have 2 holidays that I can "protect" every year. I choose not to come to work on Thanksgiving and Christmas anymore!
Scheduling is flexible. You have the option to swap days with co-workers and leave work early (without pay, VTO) on slower days. Also, you can login from home and schedule a vacation day at any time!
Armstrong also offers financial educational assistance if you're full time and still pursuing an education.
I have enjoyed my time and treatment so far at Armstrong and I expect that to continue for years to come. I expect a lot more growth, especially with everything moving towards the Internet and broadband video and away from old school cable TV. No matter what, people need the Internet!
The only people who post negative reviews about Armstrong are those who weren't cut out to do the job. A bunch of sore whiners! It's so annoying. Like another reviewer said, I guess those people expected to come in, get full time and make $40,000 right out of the gate.
Oh yeah, and these people are always the ones to complain about having to do work or be at work when they'd rather be drinking or playing video games. They are also the first to go home on VTO. They probably whine about management and those who are successful. "We're busy! Why aren't they answering the phones?" Because instead of whining, they wanted better for themselves and have graduated past being a phone agent!
Listen, it's not hard at all to be successful. Have a work ethic. Offer to take on a new challenge. Be open to new learning experiences. Sacrifice and work weekends, nights, holidays. Do what it takes to become better and more valuable.
Anyway, Armstrong rocks! If you're thinking about working there, do it. If you're thinking about making a career of it, that can be done too! – less