Each day consisted of daily production meetings, providing quotation on product line, order entry,release of customer shipments and providing shipping notices. Worked with International Freight forwarders in scheduling and filing of export shipments within Government website. Must be able to multi-task thru out the day. Resolve customer complaints; late shipment, product didn't meet customer requirements and/or damaged goods.
Work closely with outside sales team from RFQ's issued.
I enjoyed being the voice for both the customer and Arnold's whether positive or negative. Always worked to provide the best customer service for both parties. I established a superior business relationship with the customers.