TAC Triage/Call Center Representative (Contract), Horsham, PA - February 16, 2017
A typical day would include logging in to work and for the most part either receiving a call or grabbing work from their people soft crm. On average each representative would take about 10-15 calls and each representative between about 5-8 of us depending on schedules would take turns answering calls. I had a calm but assertive supervisor who we would communicate when any new relative information was released. The hardest part of the job which I wouldnt say was that difficult was just making sure you were aware of any new procedures just in case you received a call with that particular case. The most enjoyable part of the job was when we would be surprised with lunch from time to time and the fact that everyone was easy to get along with.