Pros: good company, direction for the market is good
Typical day would be working with the customer base on buying additional services, resolving problems with getting resources to their site.
Engaged with escalations where the customer needs help with pricing of services, status of tickets, working with VP level management to resolve an escalation.
Attend meetings with the Sales team to review existing contracts for service or new opportunities on our services offered, mostly now being remote services for Microsoft Lync, System Monitoring, Avaya or (former Nortel products) Mitel...etc.
Work on Service renewals when required to help sales maintain the customer base.