A typical day; Expected arrival time is 15 mins. prior to shift start.
Sign in & time sheet. Begin Daily & Tour logs. Collect keys & phone.
Enthusiastically greet patients, guest & staff. Assist patients in various ways; Help them into/out of wheelchairs, open doors, escort to apportionment location as needed, observe patient safety issues with balance/dizziness, walkers, canes and offer additional assistants as needed. Complete tours of center & parking lots log & report any pertinent findings, check and secure all doors as required per shift. Maintain open communication directly with administration, nursing staff as well as all staff personnel and share relevant information.
What I've learned; It is especially important while working at a cancer center to be enthusiastically positive, intently observant - without making anyone feel uncomfortable, maintaining open, honest and friendly communication while being supportive and respectful of each individuals beliefs and needs.
Management; Concerning Arrow Security I report directly to my manager via text/phone as needed. The manager relies on my judgement to inform him of any/all important information from this site as his office is in NY.
Co-Workers; Their is one other security officer besides myself at this site who is part time on second shift. She is professional, reliable and capable also we have developed a good working friendship. I have developed a good re pore with all personnel here, professional & non on this job site which has lead to very good working relationships and friendships while maintaining a professional mutual respect.
Hardest part of the job; Staying objective when a patients health is failing and treatments will no longer be of benefit to them.
Lack of sustainable pay & benefits.
Most enjoyable part of the job; Personal interactions with patients and staff, being self reliant, being trusted & completing task, working within a professional setting, addressing and helping to correct safety issues, taking on the responsibilities of ensuring a safe comfortable and secure work environment so that other employees do not need to be concerned about them while preforming their daily task.