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ARS National Services
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28 reviews

ARS National Services Employer Reviews

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Great Company, casual dress
ACCOUNT REPRESENTATIVE (Former Employee), Phoenix, AZMay 1, 2014
Company was wonderful to work with. Part time hours were great. No benefits and managers were not easy to talk to when issues arise.I learned how to use Bank of america specific systems and how to collect money in a profesional manner
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Productive and fun place to work
Account Representative (Current Employee), Phoenix, AZApril 29, 2014
Enjoy working at ARS, lots of training and guidance , nice work environment
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ARS National Services
Account Representative/ Inbound Specialist (Former Employee), Escondido, CAApril 24, 2014
Great company to work for. Great benefits. You have to be a self motivated person with great work ethic. Be ready to grind 8 hours a day 5 days a week.
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Awful...only answer the phone if you need to pay a bill but not to work
Account Representative (Current Employee), Jacksonville, FlMarch 12, 2014
Pros: it's a job, i get paid
Cons: every single thing, if they had been honest would not have left my other job for this place.
Just don't even bother about the only reason to work there is if you have absolutely NO job, if you are working don't leave your current your job for this place. Everything they say to get you to work there is a lie they have a 10-20% turnover a month. There is no team spirit, warmth or actual training except for about 1.5 weeks and then you are on – more... the phones and then are expected to get every call 100% scripted right every time or get a fee, fine and threatened if not fired over it. You will not get commission and then every month they come up with a new way to take away the money you can collect but the amount expected to collect increases, I.e. if someone goes into a store to pay their bill it doesn't count towards revenue on your accounts collected for June yet you needed to collect $8,000 and then in July $9,000 and now if they pay the bill online it doesn't count towards your revenue either. – less
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Great Place To Grow
Collections Representative (Current Employee), Jacksonville, FLFebruary 12, 2014
Pros: great benefits
Cons: only allowed to work 40hrs a week
Great place to utilize customer service skills to convince a customer to pay an outstanding debt. I would describe this company as collections made for the 21st Century.
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Chop Shop
Collector (Former Employee), Rancho Cucamonga, CAFebruary 6, 2014
Enough said. There is nothing more to say, they had us work as many hours as we could and then asked us to work Saturday.
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Horrible Company
collector (Former Employee), Phoenix, AZDecember 19, 2013
Cons: bad moral because of low pay
If your looking for a $10 an hour job then this is the place, bonus structure is horrible, they take away more than they give, even the seasoned collectors can't make bonus here so there pay is dropped down to $10 hourly, company is very cheap and most management has a bad attitude. Don't waist your time. Nothing but chaos.
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Good to work for at the begining
Customer Service Representative (Former Employee), Phoenix, AZDecember 15, 2013
Pros: bonus's
Cons: company can make or break your career just by moving around accounts
this company was an overall good company to work for unless they decide, for no obvious reasons, that you are expendable and that they can get someone younger, less experienced who they can pay half of what they are paying long term employees.
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productive and balanced workplace
Debt Collector (Current Employee), Phoenix, AZDecember 1, 2013
Great benefits and managers, time management and scheduling is flexible, good way to learn call center field.
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Fun workplace
Debt Collector (Former Employee), Jacksonville, FLNovember 14, 2013
Pros: outstanding management team, great co workers, great experience overall!
Cons: pay grade
My very first collection job!
Everyday I enjoyed coming to work! I actually cried when I had to leave this job. I wasn't fired but I had to leave for personal reasons. I still talk about this job till this day.
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I regretfully accepted that job!
Account Representative (Former Employee), Ontario, CaOctober 11, 2013
Pros: ping-pong table, hour lunch
Cons: deceptive practices, unclear expectations, unclear description of what to really expect on the job
I willfully accepted the position of account rep. at ARS because it was close to my house and the salary + commission w/ benefits sounded good. I soon found out I was misled about the commission, it is not really 23.5% of everything you collect after you reach your goal. You only get the percentage that the company gets which could be as low as 40% – more... and then you get 23.5% of that. I actually quit a decent paying job earlier than I had wished to because they called my place of employment to ask them questions about my work and did not speak with the contact that I had place on my resume or application but one of the owners of the company. I then had to honestly explain the call to her afterward. I got to the training and realized they just about hired anyone who followed through with the hiring manager and showed great interest in the position. They conduct hiring fairs just about every month. Once you get to training they are friendly and go over a lot of company policy and require you pass a series of tests on collection regulations (state and federal). The work day is 8.30 to 5.30 with an hour lunch. They tell you if you pass all of them then you can start working. They try and convince you that you will make a lot of money. And they bring in the top collectors. Despite the fact that I have years of collection experience, was on time and there for every day of training and passed all the tests at the end of training they fired me stating that I simply 'did not pass training' using many general phrases on why I was being let go. In the end, management was unclear on their expectations and what would be grounds for termination. I have no clue what I did specifically that got me fired. This has never happened to me in my life. And, now, I am left with a family to feed and truly unemployed. – less
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Competitive Workplace
Talent Development Specialist (Former Employee), Escondido, CASeptember 24, 2013
Competitive workplace that promotes ethical debt collections.
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Educational, Competitive, Goal-Oriented
Customer Service/Call Center Representative (Current Employee), Escondido, CAAugust 12, 2013
Pros: team work, willing to teach
Cons: short turn-around period of call compliance, gave few chances to get something perfect
Seeing to customers needs, call compliance, massive outbound calls made every day to all manner of customer
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Not enough money, career opportunity
Collection Specialist (Current Employee), Ontario, CAAugust 4, 2013
Pros: long lasting company
Cons: not enough money
*Start time 8am to 6pm (Monday - Friday)
* How to collect with urgency
*Not much room for growth
* Trying to get money out of people when they don't have money
*Helping coworkers close deals
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Stable and Loyal
Debt Collector (Former Employee), Escondido, CAMay 29, 2013
Pros: stable, loyal, fun people.
Cons: hard to reach sales goals.
I worked 8:30-5:30 most of the time. some days we had earlier or later shifts but the schedule was always accomadating. We also worked some Saturdays. I learned about credit reports, FDCPA, earning bonuses and reaching sales goals. The management was very good, educated and helpful. They were encouraging in the work setting and understanding with personal – more... appointments and time. – less
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Productive and Fun Work Place
Collections Specialist (Former Employee), Jacksonville, FLFebruary 19, 2013
Cons: aggressive competition, sitting down all day.
- A typical day at work
> always collect more money from debtors, very competitive.

- What i learned
> I learned a lot about rules and regulations about collections.

- Hardest part about the job
> Getting people to actually stay on the phone when we call them.

- The most enjoyable part of the job
> The energy of all the workers when people get a – more... payment. – less
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A Learning enviroment
Collector III (Former Employee), Ontario, CAFebruary 13, 2013
Pros: well esatblished culture and systems
Cons: high turn over and changing of policies
A typical day of work was to be diligent and productive and the managers were very hands on and attentive.
I learned all FDCPA laws and guidelines.
The managers were very inciteful, amd knowledgable in their field.
The hardest part of this job was the constant changes in rules and policies.
The most enjoyable was the contaest and incentives to drive – more... production, – less
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Not my thing
Account Representative (Former Employee), Escondido, CAFebruary 4, 2013
Pros: people fun to work around/ possibility to make money
Cons: not my thing
Was a collection company, small little call center. Collections. Not my thing. But may be better for someone else
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Would recommend to anyone!!!
Loss Mitigation Specialist - Mortgage Banking (Current Employee), Atlanta, GADecember 27, 2012
Great place to work. Very comfortable friendly environment!!!
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Not worth it
Collection Account Representative (Former Employee), Rancho Cucamonga, caOctober 2, 2012
Pros: benefits
Cons: trainer
First day is all the wonderful stuff about the company, benefits, employees, upper staff, Second day you are require to take 4 exams and need to pass all 4 exams or if not they let you go. Trainer makes you feel extremely welcome and explains all the benefits of working for the company. After you go through training for 2 weeks you are on your own. – more... No one is willing to help you out when you first get out to the floor after graduation. Everyone states that the trainer is one of the best ones they've had, which is a lie she is the worst trainer ever. She just go through everything quick without explination. Best employees are their money makers especially with all the upper staff. Worst company to work for. Either you make that money and stress yourself "No wonder they have good benefits" or they fire you. – less