Customer Service Representative (Former Employee) – Auburn Hills, MI – September 28, 2016
The job is definitely a learning experience. In order to work for this company in this position you most definitely need to have tough skin and be able to keep up. It can definitely be fast paced.but It's only as hard as you make it. Once you catch on to the phone and computer functions things will run smoothly.
Management outside of the office can definitely use some training in order to assist the office staff when office managers are unavailable instead of the inconvenience of having to call another store or a manager who has the day off.
Customer reps should definitely be offered more money than the starting rate in which they offer. The office is the heart of the store and a lot is done in order to make the customers buying experience go smoothly.
Customer pick up (Former Employee) – Downers Grove, IL – April 1, 2016
I worked in customer pick up. My team lead was 60+ years old and could barely lift furniture. The others coworkers were awful. Our job was unloading furniture and furniture assembly, and what ever else management and other departments wanted you to do. Doing Visuals jobs got old quickly being that they got paid double what we got. You end up doing must of their work. Why hire people to set up furniture if they can't lift it? Management was the worst. My manager shouldn't work around humans let alone manage them. Everyone outside of cpu department,(visuals,sales,maintance,and customer service), treated us like trash. The pay was a joke. We are in the suburbs of Chicago. You'd make more at McDonald's. Every department but cpu got awesome bonuses and trips payed for. We couldn't get a raise.All in all it was the worst job I ever worked at.
High energy environment with a strong team culture
Home Furnishings Consultant (Current Employee) – Naperville, IL – November 17, 2015
The company stresses a strong team culture and requires associates to "trust others" in the sales process. They reward the TO process with praise, and it seems to be a valuable tool in most cases.However, just as is the case that we are not always a perfect fit for each customer, we are not always the best fit for coworkers, so the TO system isn't perfect. I will say that the company encourages strengthening relations with co-workers so the trust factor is enhanced.
Managers are always willing to help with each customer issue or engagement.
Stockman (Former Employee) – Warren, MI – February 16, 2016
Start at 5am unloading semi trucks. Anywhere from 8 to 12 trucks. We were suppose to get out at 130 but that rarely happen. Lunch is 1015 to 11. Other then your lunch you get no breaks. I learned I wasn't a good fit. Some management is good others clueless. I liked most of my coworkers. Hargest part of the job is the physical lifting of furniture. I was sore and hurting for my first two weeks when I first started. Most enjoyable part was some of my coworkers.
asking to go to the bathroom, snakes for coworkers, long hours, Not enough pay.
Sales (Former Employee) – Ann Arbor, MI – January 9, 2016
Run away from this company, they promote their commission structure as the best in the industry, with much of your commission paid at 2%, which pays for the weekly lunch/dinners and their heavy tv advertising. Work/home balance is terrible as salespeople work 10-12 hour days, every weekend/holiday. The sales floor is flooded with salespeople which creates a very unhealthy work culture, this also limits the number of salespeople that write over 40,000 where the commission rate is higher. If you are lucky you'll find 4 or 5 co-workers out of 30-35 that will not steal your deals. This company is nothing like the interviewer explains, don't get sucked in.
Customer Service Representative (Current Employee) – Saginaw, MI – November 4, 2015
Fun place to work, the people, for the most part are awesome. The hours, with it being retail, are horrible. The company has forgotten to care about its employees, and is open more and more hours every year. We are even open on Thanksgiving now!
Sales Consultant (Former Employee) – Downers Grove, IL – August 2, 2016
don't work here...they lie about earning potential and they stack the floor.....60 plus sales people for a 140k day is totally insane..management had not a clue on how to promote business...There idea was for the sales people to bring their own customers in....Allowed the heavy hitters to steal sales...
Guest Services Counter Rep (Former Employee) – Ann Arbor, MI – September 1, 2016
I worked in the office and I really enjoyed my co-workers a lot! There were some sales people that kind of got on my nerves but overall I think it was a great working experience! I will say, however, it was a little hard to request weekends off and dealing with angry customers isn't the easiest but you get used to it.
Very Organized and structured, however can be very cold
Driver (Former Employee) – Warren, MI – April 21, 2016
Art Van is a good company to work for when someone is just looking to work and go home. Most co-workers are welcoming, management can be friendly when they need to, but for the most part it is very business. Management rarely shows loyalty. The hardest thing is dealing with the stress of having to be perfect, because simple mistakes or ignorance due to not being trained properly can result in write-ups and ultimately termination.
Sales Associate (Former Employee) – Waterford – June 15, 2016
Horrible place to work, some sales staff can do whatever they want, others are written up for what seems anything. Long hours, all holidays , except x- mass, open till 10 on wendsday, sometimes midnight. Lots of China merchandise, service issues abound with this company. Greed , greed , greed they have over 50% turnover rate. It takes a special someone to work there. What a joke
Productive Workplace , Nice Customers , And Great Schedule
Customer Pick Up Associate (Former Employee) – Warren, MI – June 3, 2015
I Went In At 8:30 a.m and start checking if any furniture was sold or damaged , if there isn't any sold or damaged I would go unload trailers of furniture , or help a customer if needed. I Learned A lot Of Customer Service And My Manager Was Cool And Respectable And My Co-workers were fun to work with and they were like family. The Most Challenging Part About The Job Was Lifting The Furniture And Carrying It Out To The Floor And The Most Enjoyable Part Was The Experience.
Massage Chairs In The Lunch Room, Free Lunch Sometimes
Assistant Office Manager (Current Employee) – Shelby Township, MI – August 8, 2016
There is room to grow with Art Van Furniture if you work hard and put forth the effort to learn more than the basics. I am fortunate to work with a great group of people every day and have learned a lot working for this company.
PureSleep Sales Manger (Current Employee) – Downers Grove, IL – July 8, 2016
With new stores opening throughout Chicagoland and a strong desire to promote from within, there will be long-term opportunities for anyone wanting a career in mattress or furniture sales and/or management.