Pros: on site gym at main lab, free employee clinic, decent pay, tuition reimbursement
Cons: little to no breaks, management's failure to take action, parking at the hospital is terrible, poor training process often leads new hires to leave
I'm a current employee, actively trying to get out of the Phlebotomy and Support Services department. Several people have left the PSS department for other ARUP departments and the difference is night-and-day, from what I understand.
ARUP is a great company...wonderful benefits, etc.
But the Phlebotomy and Support Services department-total joke.
Management will not take action on anything in the department. If you report an issue, they offer you a transfer out of the department rather than fixing it. They embrace poor employees, with the excuse of 'the learning curve', while their good employees work their fingers to the bone to pick up the slack. There have been several safety violations I have noted while here, and still they stand. Nothing gets fixed. The attitude of most of the phlebs here are 'who cares?', unfortunately, and procedures are broken regularly. If you report a break in the department policy, it's because you are 'too sensitive'.
The main lab seems like it'd be amazing to work at. Gym, breaks to exercise, giveaways, clinic, etc. At the hospital you rarely get breaks, often running your entire 8-10 hour shift with no lunch, or even a 15 minute break. When you approach this issue, their reasoning is that 'breaks are not guaranteed'. There is no regard for employee wellbeing, phlebs are frequently burning out, and there are constantly open shifts, due to people finding better jobs, etc.
Phlebotomy and Support Services is a sinking ship...