Online Banking Customer Service (Former Employee) – Yakima, WA – March 19, 2018
Work is stacked on you per customer, you MUST do it PERFECTLY. Monitored at all times for smallest flaws (not referring to a customer by last name). Many different shifts to choose from.. if you have high scores when monitored, not a hard job but it is very stressful, you have to remember to do a lot of things in a specific way for minimum even after you advance to IRA or TRUST accounts specialist.
When rates go up and customers are angry company brings cheap food to lobby
Quite boring so its hard to keep up with the perfection, Customers are usually calling because they are upset about something, no matter how bad/rude they are you HAVE TO KISS :)
Data Entry Operator (Former Employee) – Reno, NV – March 8, 2018
Job itself was good. They had lots of overtime. You never knew when you were getting off. It was hard to balance your family and work and have time with family. Job is perfect for a person who likes lots of overtime. They do treat you well. You just don't time for family.
Wonderful workplace with an exceptionally welcoming environment.
Customer Service Representative (Caterpillar) (Current Employee) – Ontario – March 3, 2018
Working at Arvato has helped me learn more about the different sides of customer service while gaining insight into how to handle different customer situations and ensuring customers are provided with accurate information that is needed to complete answer their questions and satisfy them.
Human Resources Manager (Current Employee) – Chandler, AZ – February 23, 2018
A job is always what you make it, Arvato provides a great platform to create an opportunity for yourself, get promoted and learn new skills that you can use to grow with us. People here are truly among the best I've ever worked around- they are fun, engaging and interesting. It's easy to get attached to employees at all levels and we're sized just right so you'll never feel like or be looked at as a number. As with any job there are frustrating and hard days as well as easy and fun days. It's all about balance just like in life. Great Chandler location and easy accessibility to freeways.
work climate, people, location, benefits, opportunities
Customer Service Representative (Former Employee) – Yakima, WA – February 21, 2018
I really enjoyed the hiring process Arvato had.I went through a 12 week special FDIC training for the job.I was the highest passing trainee.Opening and closing Accounts for Ally was a wonderful experience.Disputing for customers was difficult but managable.I would love and recommend Arvato.
CUSTOMER SERVICE REP (Former Employee) – Chandler, AZ – February 19, 2018
Had to answer lots of questions and very little pay with no support from floor help. This company pays less the bank teller but wants CSR to answer all questions that are above the pay grade. The good thing is they have increased the pay but lower than other places.
ORDER MANAGEMENT II (Former Employee) – Valencia, CA – February 5, 2018
Arvato is a place where you are able to learn, share, and grow with your fellow co-workers. I started as just a customer service representative and quickly moved up the ladder to management with the help of my direct manager at that time. The environment promotes growth.