Pros: Great Environment, Great Pay
This is a great company to work for. Great senior members, great environment! You have the few people who make the job seem like it's bad or not for everyone but those are the ones who weed themselves out in the end and leave because of performance. All they ask you to do is come in to work, do your job, get great numbers, and thats it! It's not a hard job, it's only hard when you make it that way.
A typical day is you come in, get on calls, try to solve 17 of those issues a day ( alot to some people, but not hard to do), follow the daily schedule, provide great customer service, go home, do it all over again. You will have some bad days, everyone does, but that again doesn't make this a bad job.
Your co-workers are made up of various races, backgrounds, and personalities, but that's what makes the job so great!
The hardest part of your day is when you get a few bad calls. When I say bad, i mean sometimes you won't know the answer and the customer gets frustrated with you, but the best part about that is. They will calm down after you provide with the correct answer and stay calm, and positive.
The most enjoyable part of the job is coming in and being around my co-workers. We have a great time at work because we all hit our goal numbers, we get good CSAT's, our customers love us, and we all can get along together. we laugh, hang out during breaks, GREAT WORK ENVIRONMENT!