Cons: Extremely low wage, no advancement opportunity, management plays favorites/politics, lazy co-workers, and no rewards for hard work.
A typical day at work consisted of arriving to find that only one other co-workers behind the teller line actually was doing their job (there were six total tellers behind the line most of the time). Then, the request by management for you to work increasingly harder to pick up the slack for the others texting on phones, conversing in the back, playing games/surfing the web, or eating and drinking (non alcoholic) would begin. Other employees would not be accountable for their mistakes, and it was like working with a group of children.
Even if I worked at maximum efficiency, exceeded all personal sales goals, and did everything and then some in my job description, I would be pulled into an office and raked over the coals by management because I accidentally mispronounced a customer's last name (spelled similarly to qbsdiuhsudhsfoisdfosduhfsoid) or initialed a form 11 times instead of the mandated 12 times.
Management clearly played favorites with employees rather than being impartial leaders with the goals of keeping all employees focused on performing to the best of their abilities in a safe and serene work environment. If you did so much as breathe in the direction of a golden employee (and it was perceived as a slight), you would be called into the office by the manager playing favorites and be excoriated without any considerations of the circumstances or what actually transpired.
As someone, who was a model employee and was looking for advancement opportunities at Arvest, I was extremely disappointed about many things. Arvest claimed to have a desire to promote from – more... within the company, but, every time I would look on LinkedIn, I would realize that they were consistently "welcoming new employee X acquired from company Y (not Arvest)". Additionally, the time it takes to get a promotion is INSANE! One of the tellers I worked with was on the teller line for EIGHT YEARS before getting a (well deserved) promotion. Yet another teller has been there for SEVEN years and is still on the teller line. Waiting close to a decade before advancing in the company is INSANE! They want to train someone to be the best teller and then keep them their indefinitely with tiny raises and a non-existent chance for promotion.
Finally, the contradictions of management were enough to make you go insane. Management would say things like "we want you to feel empowered to make decisions to help make the customer experience better" but then they will get mad at you if you do anything that they did not approve. Once I had an angry customer, and I decided to listen, look at his issue, and actually spend the time necessary to resolve his issue. Rather that getting a "thank you for going above and beyond to help this customer" or a "we appreciate that you could help that customer with his issues and calm him down when no one else could", I received an "in the future, you should never take that long to address a customer's concerns", "you should have sent their call to me", and "you need to go back and read your job description and re-complete some training." Management also said to meet employees from other branches to know your fellow employees and feel comfortable asking for help and collaborating to help customers. However, if you talk with another employee at another branch on the phone or via messaging and email, they will scold you for getting to know the other branch employees and for being friendly with them.
This job will pay the bills, but it will not lead to a career. You are only fooling yourself if you believe that the company actually cares about your happiness and success. While working there, I had a friend with a job as a waiter at a restaurant in the same city. He averaged $15/hr while the bank was barely paying above minimum wage. They ask a huge amount of work and responsibility out of their employees and expect to pay them barely above minimum wage, which is simply a disgrace considering that one of the richest men in the WORLD owns this bank and other competitors were offering $13/hr starting wages.
Caveat Emptor! You will not get what you bargained for when you accept a teller job at Arvest. It will be the seventh circle with hundreds of middle management Nero types waiting to play you a tune. – less