Assistant Branch Manager (Former Employee), Tulsa, OK – April 7, 2013
When I started I was a part-time FSR (did everything but loans) with no experience and left as Asst Manager. For all of the training that I got I am eternally grateful. I loved my co-workers at both branches I worked at except my last branch manager & regional manager. They are unfortunately a large part in why I no longer work for Arvest. We had individual – more... & branch sales & referral goals for each quarter that we made into a friendly competition to help each other reach our goals.
A month after coming back to work after losing my daughter it was "strongly suggested" that I take a transfer that had already been decided on between the regional manager & my current manager. Since I didn't have a choice I took one of my employees promotion & they took my position. Once I got to the branch, the branch manager I was supposed to work with for 2 weeks before a new manager transferred in walked out due to a fight with the regional manager. I was left with a untrained staff. The staff went behind my back with every decision that I made to the regional manager (which I found out months later from one of the staff not a manager). There was several breaches in HR policies that I unfortunately did not report due to the on going stress of dealing with my daughter's death.
Ultimately the last 5 months that I worked for this bank ruined what I loved about the company. Like I said before I loved my customers & all of my co-workers except the last branch & regional managers. – less
Arvest Bank is very contradictory about their customer service. I work in a region that valued never having customers wait in line but also taking time to take with each customer about every financial need they have. Goal numbers are bases on quantity not quality of customer service. Management is not given ongoing education on how to be leaders or – more... how to motivate different personalities, – less
Bank Teller (Former Employee), Conway, AR – May 22, 2012
Pros: having own space, hours and great customers.
A typical day at work was always fast paced and busy. As an associate i learned so much about the customers as well as the services that we offered to them. Management assisted us with anything we had questions about and also willing to give extra training to be sure we knew the products. The hardest part of the job was standing the entire time, especially – more... during pregnancy! I absolutely enjoyed every part of working for Arvest Bank. – less
Deposit Counselor (Former Employee), UAMS Branch – February 22, 2012
Pros: friendly co-workers, great products
Cons: sales calls
My experience at Arvest Bank has been a growing experience. This job helped me enhance my people skills, my customer service skills and my problem solving skills. This company is very customer friendly and does anything possible to satisfy their customer. My benefits were great. The managers are very open and you can talk to them whenever you need to. – more... Arvest makes sure their employees are trained on all products and services. They also have an open door policy where you can just walk into an office and start talking. – less