The culture is different in every department.
Mortgage Department (Former Employee) – KC Metro – January 24, 2017
The mortgage department and manager are very cliquish and favoritism is overwhelming. It's very obvious in a very short time who management wants as their successful loan officers and loan officer assistants, by where and who they are assigned and leads given. The normal course of work ethics to get loans closed on time is, "it doesn't matter/they don't care," but they will not miss their smoke breaks, no matter what. The operations manager is lazy and does not respond to loan officers when their supervisors are not available. The front of the bank employees are very nice, but other departments, especially the mortgage department, are a different story and their own animal.
Upper management is very snobbish and cliquish/favorites.