ASC

About ASC

ASC, headquartered in Hösbach, Germany, is a leading global provider of integrated communication recording and quality monitoring solutions for contact centers, financial institutions, public safety and government organizations, with nearly 40 years experience in the communications industry. Focused on quality, liability and risk management, ASC – more... offers affordable Customer Centric Interaction solutions (CCI) for small and medium-sized contact centers. ASC's turnkey products effectively capture, evaluate and improve the performance of contact center interactions and the quality of the entire customer experience. The browser-based products are easy to access, use and deploy and increase productivity and customer loyalty while decreasing staff turnover, customer defections and security risks. ASC's communications recording solutions provide recording, evaluation and analysis of all electronic communication and interaction of telephone (including VoIP), fax, e-mail, web chat / browsing and desktop computer activity in both traditional and Web based environments. With subsidiary companies in the United States, Great Britain, France, The Netherlands, Switzerland and selected distribution partners, ASC operates in more than 60 countries worldwide. ASC's integration partners include leading providers such as Alcatel, Aspect, Avaya, MITEL, Nortel, NEC, Siemens and Tenovis, allowing customers to easily implement ASC solutions in almost every environment. ASC's highly qualified professional services organization leads to a successful project implementation and ensures that customer's expectations are exceeded. An extensive network of ASC service engineers and factory-trained service partners guarantee quick response time, telephone support and world-class service for thousands of satisfied customers. – less – More from ZoomInfo »

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