Ashley HomeStore Employee Reviews

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horrible experience
Sales Representative (Former Employee) –  Redding, CANovember 12, 2017
Was a horrible experience and had harassment by management. Complained to corporate and nothing was done. Would never recommend working there in that type of poor environment.
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Newington CT-stay away-I'm not kidding
Sales Associate (Former Employee) –  Newington, CTNovember 6, 2017
This is specific to the Ashley Homestore in Newington and Manchester, CT. Under no circumstance take any job at either of these locations. Managment is beyond horrible. You'll regret it if you do
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It's alright
Order Management Specialist (Current Employee) –  Albuquerque, NMOctober 16, 2017
Management team values and cater to subpar employess while stacking responsibilities and unattainable expectations on hard workers.Sales staff is the only position well taken care of.
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Job culture+ management varies in quality
PRODUCT SPECIALIST (Current Employee) –  Yonkers, NYSeptember 14, 2017
The worst problem is pay, with full commission and no base rate, at 5% commission. Company does promise extreme pay outs if job is done well, but only the top 20 in the company make any sort of living there. Depending on store and quality of location/skills, your pay can be between 30,000 to 60,000. The job culture is very different from other places, but can be hard to deal with and comes off as blind fanaticism sometimes.
Pros
Free lunches, vacation time, management, job culture
Cons
Pay rate, job culture
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Great part time job
Customer Service Representative (Former Employee) –  Albuquerque, NMSeptember 13, 2017
Easy place to work. Good for college students. Helped me get through college. Reasonable pay, offers benefits, if you make enough to pay for them, Great discounts
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Fast Paced
Product Specialist (Former Employee) –  Secaucus, NJAugust 25, 2017
Very Fast Paced environment. Great Place to work. Manager need some help with knowing house to speak to people with respect. Othr then that awesome job
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Great Company
Store Manager (Current Employee) –  Bowling Green, KYAugust 12, 2017
Great company to work for. Need to work on a better training platform for new employees. great culture, but favorites are very distinguished within the company. Chad is very genuine, and the leaders below him. Arnie Can be very out spoken but correct most of the time. All DOR's are great! With the exception of one that likes to do alot of smack talk. Benefits are great! and compensation is great and fair for the store managers but needs to be improved for other management teams. The company also has WAY to many chiefs and not enough Indians.
Pros
great compensation for store managers
Cons
Too many chiefs and not enough Indians
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Clean and fun place to work.
Customer Care Specialists (Current Employee) –  Fort Mill, SCAugust 9, 2017
Good place to work with opportunity for advancements. They strive to be the best and deliver top quality products and services. The company offers affordable medical ,vision and dental insurance.
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Sucks
Florissant- Sales Associate (Current Employee) –  St. Louis, MOAugust 1, 2017
My experience at Ashley home store started off great until i started to find out what i was told at the beginning was untrue. I will now and forever ask for clarity before i start working.
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Pay vs. Performance isn't so great
SPECIALIST (Current Employee) –  Morgantown, WVAugust 1, 2017
They company is overall a great place to work-- if you're willing to be paid much less than you deserve and don't want to advance in your career. Also, the training aspect of the job could take some additional work.
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Commision driven sales enviornment
RETAIL SALES CONSULTANT (Former Employee) –  Phoenix, AZJuly 10, 2017
Basic furniture sales environment. Training was extensive and ongoing. Overall positive work environment. attainable goals however sales were not consistent.
Pros
healthcare
Cons
long hours
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supportive mangement
Product Specialist (Current Employee) –  Fairfield, NJJune 15, 2017
The shift starts with a huddle to discuss the marketing brief; what other big box furniture store's promotions were, what did we do to amaze our customers, and what team members did that went above and beyond for a guest or another team member.
Management was a positive support system. The hardest part of the job was when delivery was spoiled and a guest was disappointed.I found the most enjoyable part of the job was meeting new people and sharing an experience which improved their lives.
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Guest Services can be overwhelming, but satisfying
Guest Services (Former Employee) –  Jacksonville, FLJune 9, 2017
This job is satisfying if you enjoy multi-tasking and customer service, and the employees treat each other like family.

Otherwise you are required to do many tasks and it can get overwhelming. Oftentimes they are short staffed at the back counter so being able to handle a lot of stress and being organized is key.
Pros
Great people, hour lunch break
Cons
Too many tasks, stress
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Prepare to be humbled
General Manager (Former Employee) –  Rogers, ARJune 8, 2017
AFI overall is a good company... your experience will depend entirely upon the management group that the store is under. Some are traditional and work to help you help them. Others are of the "what have you done for me lately" mindset. These are the ones to avoid. Arkansas stores are ran just that way. Senior leadership, above the GM in store, are idea hounds that pursue what they see others doing, expecting duplicate results in different environments. As a sales pro you will lose sales for minor errors, lose family time for holidays and weekends and constantly be under the gun of expectations.
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Best furniture store to work for
Sales (Former Employee) –  Henderson, NVMay 31, 2017
Beautiful stores with great pricing. They are always there to help if needed. Management truly does care about making every person there successful.
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hard work but productive
Customer Service/Sales Rep (Former Employee) –  San Antonio, TXMay 26, 2017
I would help assist customers with selecting furniture and help with financing. i loved the mangment staff and the team goals. The hardest part of my job was making sure my checks were consistant
Pros
great pay and great co workers
Cons
long hours in sales
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Proceed with caution
Manager (Current Employee) –  Birmingham, ALMay 25, 2017
This local franchise of Ashley is not the ideal place to work. It isn't very customer focused, and the environment has a feeling of toxicity. The kind of environment where you always have to be on guard.
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Very slow paced. Not enough business to keep busy. Does not acknowledge appreciation for its employees. Refuses any raises or employee benefits.
Office Manager (Current Employee) –  Lake City, FLMay 23, 2017
I find myself extremely bored at work andI would like to find a position where I can stay busy and be appreciated for the work I do and properly compensated for my abilities.
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would not recommend to anyone
Scheduling Agent (Former Employee) –  Batavia, NYMay 6, 2017
Management is terrible. Even if a manager does know the answer to a question, they will refer you to someone else. Known to nasty, rude or not talk to only a few select employees. One manager will belittle anyone at anytime. Management and mentors are known to get into little groups right on the call center floor and you can hear management being sarcastic about employees, but to the department as a whole.
Pros
none
Cons
management
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hard work
Visual Lead (Current Employee) –  Oxnard, CAApril 6, 2017
It was hard work labor intense. very physical and demanding management wants you to do everything with more raise, very stress flu because you have deadlines to finish all work.
Pros
I had weekends off
Cons
too much work not enough works
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Overall rating

3.3
Based on 52 reviews
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Ratings by category

Work/Life Balance
3.0
Compensation/Benefits
3.1
Job Security/Advancement
3.0
Management
3.2
Culture
3.4