Lead Dispatcher/HP Service Rep (Former Employee) – New York, NY – July 4, 2016
Call center manager is not honest, does not work according to her duties, she passes off work of hers to subordinates. If you do not go out of your way to be her friend, you will not have a long career at ASI.
Asset Coordinator (Former Employee) – New York, NY – January 21, 2016
A typical day would be going into the computer and see open tickets that need immediate attention so they can be closed as soon as possible. I learned to trouble shoot computers, printers, laptops and other electronic devices. Management was very helpful when needed. Co-workers were fun to work with. The hardest part of the job was to travel without notice The most enjoyable part of the job being able deal with a large qauntity of co-worker
Borough Supervisor (Current Employee) – New York, NY – October 10, 2013
Monitor quality of work performed both by the Repair and Installation teams. We have to maintain 98% SLA (Service Level Agreement) average on 54,000 assets just in the Bronx. I operate as the point of escalation for Senior staff to technicians. I compile daily reports of work performed by staff.