Long hours, Micro-managed, all about the $$ not care of the patients
office manager (Former Employee) – Sterling Height, MI – November 10, 2015
As the saying goes, You don't quit your job, you quit your boss! This is so true.
I actually loved what I did everyday, seeing patients, helping the team develop. However, it never failed that whenever upper management came in for a "Visit", they distrupted the flow of the day, were all about "selling the treatment plan" no matter if the patient could pay or not. Let's go down the list of payment options, #1 pay in full, 60% down to start and 40% at the completion, that needed to be completed within 30 days! Equal payments broken up by the number of appointment visits or Financing...
I personally felt that the support was fake. This particular practice had replaced all positions except for the Dr.and still wondered why the practice wasn't making budget...#1 patient complaint: wait time to be seen or treated by the doctor. A typical New Patient appointment lasts on average 2 hours. WAY TO LONG! and they don't leave getting their cleaning.
Getting to know the Patients and the team that I worked for at the practice level, and a strong training structure.
Upper managment is all about the $ and doesn't care about how the practice gets it done