PSR (Former Employee) – somewhere – October 19, 2015
Training program is horrible, doctors are non sociable along with the whole staff. Frown upon really helping the patients. Wont schedule adjustments because they are free and want to use the open slots for patients who have to pay. Sad I had to turn people away who really needed to be seen. I wonder how these people can sleep at night. The hardest part of this job is being told to lie to the patients. My co-workers were not welcoming at all. I can only think of 3 that were nice, out of 45 that I was in contact with from office to office. Management needs to stop advertising false information on the help wanted ad's! Read between the lines, if it sounds so great, its really not.
It was not managed well the managers were just walking out or not coming back to work I had to run the office with no compensation. The marketing was not great so our office was slow. however it was a great stepping stone I would still be there if the location was not so far.
Front Desk Clerk (Former Employee) – Kokomo, IN – October 2, 2015
The company in a whole is a great company to work for. The office that I work for was unorganized, unprofessional, made customers wait to long to be seen. That has all changed now oh. I heard there are all new employees at this office.
Dental Assistant (Current Employee) – South Carolina – September 30, 2015
I love my job at Aspen Dental. It has its ups and downs but overall its a great place. Communication is a large factor in a smooth running dental office and that is one thing that it can lack. Overall, I do love my job though, and I love my coworkers and patients
Technician (Former Employee) – Lakeland fl – September 21, 2015
Honestly as a dental technician it's an absolute joke. They preach and say quality this and that but all they want is it done as fast as possible. These are prosthetics that patients pay very good money for. They trust that we are the experts. Office managers and regionals do not care what happens as long as it the work is turned around so they can get the next treatment accepted. Morning huddles are nothing more than a numbers game where you're at budget how many patients they have to see/ accept treatment/ Rec payment. Most of the assistants are doing the jobs of the doctors as far as working impressions go. They want all the work done in the lab and expect the tech to do majority of adjustments. There wouldn't be so many adjustments if they'd slow down and take good impressions and bites. Anyways, not all of them are completely this crazy. I've worked for a lot of different territories and if you decide on taking the role as a hired hand not a technician stay away from central Floridas market.
Hours are dumb, management doesn't have a clue, do not care about patient, always pressuring for more
I wasn't happy that I ended up getting placed in a corporate office, but now I am so happy I did! Everyone I worked with was extremely helpful and really helped me to learn. Although I wasn't getting paid, ;) I enjoyed being there and really looked forward to my work day. In my short 3 months of being there, almost every patient left with a smile and thanked us for being so kind and nice to them. Everyone loved the doctor, how he clearly explained everything and took time for the patient. The office manager made sure to say Hi to everyone, and some even went out of their way to say Hello to her if she was in her office.
Operations Manager (Former Employee) – West Des Moines, IA – September 8, 2015
Had to work six days a week/10 to12 hour days, no work life balance. New regional manager came in and destroyed the whole territory. Every employee I had for two years left because of her incompetence.
Lead Oral Surgeon Assistant (Former Employee) – Coralville, IA – September 8, 2015
everyone has a horrible attitude that works there. Mainly because the company works you a lot. If you love being an assistant then you take it. Very high turn over rate. Rarely have patients come back for more treatments due to dr always being behind
General Dentist (Former Employee) – IA – September 4, 2015
I gained experience working as the only dentist in a busy office my first year out of school. It is a great place to learn about removable prosthetics. just by learning from your mistakes, you learn a whole lot bc pros (and Oral surg) are about 75% of what you do every day. The good thing if a denture doesn't work, you remake it again in the in office lab (so you never have to deal with an unhappy denture patient (to a certain extent anyway). You get to make all (or most of) your patients happy while learning through the journey!
Upper management is a joke. Unqualified people at high managerial positions. Numbers talk (although I was lucky never to be pressured to worry about making the monthly profit goals bc I was really needed where I was practicing).
As an associate dentist you will only make the minimum daily guarantee, no matter what they promise you about profit sharing and bonus, don't believe it, you will never make bonus. Plan on it! If you want to make serious money as a dentist with aspen, it's def within reach, but you have to buy a practice and then prepare to say bye to your life as you know it (no thanks, didn't go to school for that!!).
Scheduling is managed through a call center so it's very hectic and all over the place, it's very common to get stuck seeing emergency patients during lunch break or after hours (you learn pretty quick to write Rx and send them on their way, even though aspen wants you to do treatments, you have to learn to say no and remember you are human and you have a life!!)
Benefits are good (health insurance, disability longmore... and short term, 401k).
Great CE courses that are free for aspen dentists.less
Good Free CE courses, good benefits.
Patient schheduling, upper management, salary (pretty much everything else)