Poor teamwork and no patience for new hires.
Pros: Hour Lunch
Cons: Poor teamwork, no patience for new hires, lacks respect, money hungry
RUN! ...I was hired in as a full time PSR. Was actually pretty excited about it, but after working here for about a month with absolutely no training at all, and coming home crying and complaining to my spouse just about everyday, I called it quits. I am not a person to quit without notice either. I learned all the stuff there basically on my own. The management talked very highly of the benefits which it may or may not have been true, but after hearing from several Aspen employees that the benefits really aren't that good and basically not really getting what I originally signed up for, did me in. That was a big reason why I took the job. I had other jobs lined up, as well. Don't let them fool you! It was also very cliquy, as well.
My experience was just awful. I'll start from the beginning. I was placed at an office I was originally suppose to be trained at but after about a week of learning nothing, the PSR at the time decided they didn't want to train me anymore. So I was placed in this office, which I was originally hired in for, which was fine. But after about a week or two, I am still without proper training. Money was very limited for me so I couldn't travel to different offices for my training (which they love to do but again, that is not what I signed up for). So for about 3 weeks, I had no training but still answered phones, scheduled appointments, etc, which made me cringe! It's not that I was doubting my work but as someone who's somewhat of a perfectionist, it was annoying not being able to fully do my job at it's full potential. I felt dumb answering questions – more... I didn't know the answers to and felt neglected with little to no help most of the time. Not to mention one of the workers there gave me a run for my money! I had an experience with a patient where they were complaining about their bill. As a person who had no idea what they were doing and I was, indeed explaining to them at the best of my ability, the other PSR was clearly seeing me struggle and didn't come over to help. So I went over to them and asked them what do I do! Their response was along the line of "just have them pay for it". Ok! Why didn't I think of that!? Problem solved! ('Rolled eyes') So I just gave the patient's chart to them and went in the bathroom and cried! I felt like I couldn't tell the O.M. because of how cliquey they were. That was the last thing I wanted to deal with was a coworker who didn't like me or having a reason for us not to get along, especially if I was going to work with them most of the time. It was just frustrating! That wasn't my only experience I had with poor "teamwork". One day, after lunch (they always have someone at the desk), and as my previous coworkers were coming off lunch, I was still at the front desk by myself. It was about 10 after 1 and I was still by myself. Patients were checking in and I had so many questions. Phones were ringing off the hook. As someone who just started, you can probably imagine how overwhelming that was! So finally I went to ask the office manager (and the doctor was in the office with us and at this time no one was still up front to help me), so as I went to ask the O.M. my questions about the charts...before the O.M. could answer me, the doctor blew up at us and was mad about not wanting to get behind, which was understandable, but how I am suppose to do my job running everything up front as their full time PSR if I didn't ask these questions or didn't learn these particular things?! Lack of patience, lacks respect, which is one thing I just cannot tolerate! All in all, my best advice if you're willing to stick it out working here is don't put up with it if you don't want to and don't feel like a failure if you just can't do it either. There was absolutely no patience they had for me and when I tried to do something I thought was right or did something to the best of my ability (remind you, with NO training), I was very under appreciated. I've had some pretty nasty jobs but none compared to this one! Proper teamwork goes along ways. – less