Pros: hr was very nice; manager seemed very nice.
Cons: not returning phone calls is rude.
I recently interviewed for a part-time teller position with Associated. I have over 16 years in banking and lending, and have worked in all aspects of the industry except for real estate lending. Therefore, as a teller, I am more than qualified for the position.
My initial phone interview with HR went very well. She said that I would hear from the hiring branch manager within a couple of days. Two weeks passed before I finally received a call for a face-to-face interview. That interview also went very well.
The manager explained that they had one more interview to conduct that Friday and that I would hear something by Tues. or Wed. of the following week either way. By the following Friday I hadn't heard anything. I assumed they had hired someone else.
Two weeks later, on a Friday, I received a call from the manager explaining that the hiring process had been delayed and that he would like to speak to me regarding some questions that he had. I was not able to return his call that day. However, first thing Monday morning I called and left a message. No one returned my call. I called again later that afternoon, and the person I spoke with told me that he was in a meeting all day. I left another message. Once again I never received a call back.
I, unlike most people, am not desperate for a job.
I feel that it is extremely unprofessional to not return someone's phone call, regardless of whether you've decided to hire someone else. I was returning his call after all.
I don't know if this is how the company works in general, or if it was a management issue. What I do know is that I question whether I would want to work for a company who talks about providing good customer service, but doesn't return prospective employees phone calls. I think this is just another reason why I got out of the banking industry to begin with.