Customer Service Representative (Current Employee), Florence,SC – February 15, 2014
Pros: the people, benefits
Cons: upward mobility
You can really feel good when you help customer and they thank you. However, it is thankless because when you are scored on a call, and you do everything to fix the problem, because you did not do something within their call scripting, you failed the call.
Also, you are constantly on calls. In some cases you do not have time to go back and research – more... accounts, which effects your credibility. It also effects those whom you are trying to help. To the company it is all about the money, and the numbers.
The turnover rate of employees is high
There is a lot favoritism shown, and if you are not part of that *in crowd* forget about moving up. There are some managers whom I have worked for that have been fantastic. There are others I have worked for that are horrible. That is with any business. The biggest problem is who they have put in management, and some of the very poor decision making and disorganization. – less
Very team or family oriented environment with goals and the desire to help others advance within the company.
Customer Care Specialist (Current Employee), Duluth, GA – December 4, 2013
Pros: on-site cafeteria and vending machines
A typical day at work is consistent phone calls from customers or Agents to update homeowner insurance info and requests that payments are sent for homeowners insurance policies. I have learned that it takes time and professional to be able to deal with various customers and fulfill their needs. I am always there to assist management on new projects – more... and co-workers with ongoing questions about the work process. – less
Customer Care Specialist (Current Employee), Florence, SC – November 3, 2013
A typical day at Assurant is extremely busy. I've the importance of Hazard insurance for first time buyers and the meaning of having an escrow account. My co-workers are very out spoken and easy to get along with, they are also team players. The hardest part of the job is dealing with homeowners who have lost their homes to natural disasters. The most – more... important part of my job is getting to communicate with people of all kinds – less
Customer Service Specialist II (Current Employee), Duluth, GA – October 20, 2013
Pros: pretty good benefits, knowledge of mortgage & insurance industry
Cons: short lunchs, short breaks, micromanaged, no room for advancement
This place of employment was great to work for when first hired but as time went on I have come to see that this place is horribly micromanaged. The managers have their favorites and its sort of similar to high school. If you are not a favorite of your managers it is very hard to make a move into a higher position or to a different department.
The – more... pay is not enough for the work that is required for us to do. Many employees have stopped coming to work because the environment has become so stressful which makes it harder for the employees who do come to work. This is a outsourcing company so they willl work you like a slave.
Overall I would recommend this job at this company to someone who has just graduated college and looking for a entry level position. – less
My experience with Assurant Specialty Property has been an awesome one. The company really cares about their clients as well as their employees.
Customer Care Specialist (Current Employee), Springfield, Ohio – October 10, 2013
I take inbound calls from Home Owners as well as Insurance Companies and agents. I assist with paying premiums to insurance companies as well as monitor clients accounts to ensure adequate coverage is maintained.
Customer Service Representative (Former Employee), Florence, SC – August 26, 2013
Working at Assurant you provided great customer service to homeowner's regarding their hazard insurance info. Management made sure you provided top notch customer service and are always available if/when needed. Coworkers are great and working at Assurant you had to be team player. The hardest part of the job was not being able to assist certain customer's – more... regarding their concerns. Every homeowner you can't assist due to rules and regulations in place. The most enjoyable part of the day is when you get that one customer who appreciates your assistance and everything that you do. – less