Assurant Employee Reviews

Found 1,384 reviews matching the search
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I don't want to work at another call center
Call Center Representative (Former Employee) –  Lawton, OKSeptember 18, 2017
This company can provide good income and benefits, but can be extremely stressful. At this place, I was constantly busy and stressed out by ever increasing goals that became extremely difficult to meet.
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Good for first time job
Crew Member (Former Employee) –  Emigsville, PASeptember 15, 2017
Was a rapid test inspector it really got competitive but I like being at least in the top three of my workmates. Most of my coworkers are good people and great workers.
Pros
It's a job
Cons
A lot of busy bodies there
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attitude and feeling
Processing Specialist (Current Employee) –  Duluth, GASeptember 14, 2017
Lack of compassion. Alot of don't care attitude just get it done is more important. Get confused easily they can't make up there mind on how a procedure should be done.
Pros
hours
Cons
stress
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Great place to work
Sr. Mailroom Specialist (Current Employee) –  Duluth, GASeptember 14, 2017
Great place to work
Fun
Very friendly oriented
Great cafe food
Townhalls were the best
Enjoyed having luncheons
Managing was great .overall AWESOME JOB!
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Experience and training
Processing Specialist (Former Employee) –  Dayton, OHSeptember 14, 2017
Not a positive experience with this employer. Company decided to move back to Springfield and employees were required to relocate back to that Springfield office.
Cons
Lack of communication
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Productive and Fast Pace
Customer Care Specialist (Former Employee) –  Atlanta, GASeptember 13, 2017
A typical work day in a customer service related cubical area building with representatives. How to meet the needs of different types of people economically and culturally.
To be able to manage the call volume and meet the needs of each customers and agents that called on behalf of the customers.
The hardest part of the job was to speak with third party clients on behalf of the customers Taxes, Insurance and Escrow Accounts.
The most enjoyable part of this job was the gratification and knowledge that customers we satisfied.
Pros
Job Location, Great work environment
Cons
Trouble shooting from third parties Companies
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Assurant Health is a great place to work.
CUSTOMER RESOLUTION SPECIALIST (Former Employee) –  Milwaukee, WISeptember 13, 2017
Assurant Inc. is involved in a wide range of businesses. Assurant Health, one of the many Assurant Companies, is a great place to work but Assurant Inc. is existing the Health Insurance Market.
Pros
Good benefits.
Cons
There are no cons. Great company.
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Overall a good company.
Hazard Insurance Processor (Former Employee) –  Florence, SCSeptember 12, 2017
Busy, fast paced environment. Management in general is typical, most are good managers, but there were some bad eggs. The company has a very good benefits package and there is room to grow your career. They celebrate customer service week and employees are treated to a daily gift and a celebration at the end. They make you feel appreciated.
Pros
The people and HR
Cons
The pay could be better
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Productive and fast-paced working environment
Engineering Technician (Current Employee) –  York, PASeptember 12, 2017
Assurant is a very fast growing logistics/manufacturing company that will challenge you and always give you the opportunity to advance your career if interested.
Pros
No days are the same.
Cons
Company is growing too fast.
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Productive place to Work
Loss Draft Specialist/ Customer Service (Former Employee) –  Florence, SCSeptember 12, 2017
As a Loss Draft Representative its a difficult position because you have to deal with Irate Customers who have lost use of some part of their home or completely lost their home. But if you have a great management and staff backing you its a great job.
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Assurant allowed autonomy and decision making for their adjusters. Claim handling was practical and efficient.
Field Staff Adjuster III (Former Employee) –  Rochester Hills, MISeptember 11, 2017
Working at a Assurant was a great experience. The company went through a restructuring and corporate changes. I was laid-off as a result of the corporate re-structuring.
Pros
Autonomy, training.
Cons
Work enviroment (inspecting vacant homes in poor neighborhoods).
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Property manager
REO property manager (Former Employee) –  Austin, TXSeptember 7, 2017
Responsible for the repair and maintenance of 1500 reo properties to the satisfaction of the client. The company was sold to Assurant after my departure from Field Assets Services so I do not have any first hand knowledge of how the company currently works.
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Good starter job
Customer Service Technician II (Former Employee) –  Albany, ORSeptember 6, 2017
I really did enjoy my time at Assurant in Albany, OR. They make sure to train you pretty well and you have a lot of time off. It is hard to move up in the company though and it can be a popularity contest. However, the job it self isn't too bad. You will get angry customers, but that happens in most call centers and they do try to give you the support you need. However, getting call after call back to back will burn you out. While this isn't a too demanding job, it is very repetitive. While you do get a set schedule each week, you aren't guaranteed two days off in a row which can be brutal.
Pros
Benefits, Pto, Ot
Cons
Pay, repetitive, angry customers
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Management Change has left Leaders without Direction
Leader in Finance Organization (Former Employee) –  Atlanta, GASeptember 6, 2017
Leadership at the top of the organization has changed over the past few years. The people who knew how to lead others are gone. The ones that are left do not have a clear vision for the organization. This has a trickle-down effect. Mid-level managers are unable to explain to staff where the company is headed and how they can support the efforts.

It was a great company when I joined ten years ago - not so much now.
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Assurant review
Senior Claim Adjuster (Former Employee) –  Miami, FLSeptember 5, 2017
Very stressful place to work. You get paid for OT hours. The last several years in the Renters team was very stressful, many people left due to the stress.
Pros
you get paid for OT
Cons
Very stressful place to work
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Busy Training Environment
Lead Trainer (Current Employee) –  Lewisville, TXSeptember 5, 2017
A fast paced environment that includes daily training for new and tenured employees. Daily coaching and providing assistance to the production team. Daily data entry into the LMS for tracking purposes.
Overall, Assurant is an interesting place to work with a multi cultural population represented by Management and Production staff.
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Unstable Work Environment
QA Test Lead (Former Employee) –  Kansas City, MOAugust 31, 2017
This company held a meeting and told a department of 80+ employees that their jobs were being transferred to offshore employees and they would only get a severance package if they stayed on for two months and trained their replacements. Some of those people had worked there for 30+ years. Reprehensible.
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Great benefits
Processing Specialist (Current Employee) –  Duluth, GAAugust 30, 2017
Productive, Stressful at time. They have health ,medical,401k life insurance benefits. You have the opportunity to Telework from home.. You have an opportunity to help with different projects...etc Breast and Cancer walk...
Pros
Teleworking
Cons
To many lay-offs
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Job was easy
Reciever (Former Employee) –  Lewisville, TXAugust 30, 2017
A typical day at work , management was ran very poorly , the manager was involved in certain peoples personal life hard to get a day off without having to explain in details why you needed it . The wrong people to lead the company , favortism, unappreciated of their workers
Pros
Perfect hours for my children school sch
Cons
to much favortism
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Mgmt
Claim Adjuster (Current Employee) –  Atlanta, GAAugust 30, 2017
With this new management team, I do not recommend this dept for anyone. We are overworked b/c the retention rate has declined rapidly. One person is responsible for duties that take 4 people to manage. The management team doesnt care whether people stay or leave. The morale has diminished terribly. The new people are shellshocked once they come in and realize the workload given. This is a sink or swim environment.
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Overall rating

3.7
Based on 1,475 reviews
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Ratings by category

Work/Life Balance
3.6
Compensation/Benefits
3.6
Job Security/Advancement
3.2
Management
3.2
Culture
3.5

CEO Approval

78%
454 ratings
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