Taking coverage calls on their cell phone due to it getting broken
CSR - Customer Service Representative (Former Employee) – Albany, OR – October 25, 2016
A typical day was we would wait till the phone would ring and then would get them thru the process of filing a claim over the phone and to see if they qualify for a replacement device. I learned on how the t-mobile exchange process works and u dont always get approved. My co-workers were great people but they wanted to figure things out for your self.Hardest part of the bad was listing to the sad stories and not being able to help
Helping to get a replacement phone to customers that needed it.
Customer Care Specialist (Current Employee) – Florence, SC – October 24, 2016
I currently work in customer care for property loss and it's a nightmare. I wouldn't recommend anyone to work there. There is little room for moving up in the company. It's often hard to get help when you need it as well with a phone call. I know people that have been there 3-4 years and have never received a pay raise. I'm trying to catch the first thing smoking out of there. I don't know anyone on the customer care side that likes it. This company is also not for someone that has a family or small children. I'm currently on my 3rd schedule since I started there last April.
Senior Customer Care Specialist (Current Employee) – Duluth, GA – October 19, 2016
Not a great place to work .Too much into performance driving and not about the customer. They also pay temps more verses direct hires. The 3 years I worked there I was assigned to three different clients. Very unstable work environment with high turnover ratio. The pay was also a factor. Who wants to work for a 1% pay raise?
Sr. Customer Care Representative (Current Employee) – Duluth, GA – October 13, 2016
Taking calls from insurance agents and customers in reference to homeowners policies, updating info., issuing payments on premiums. This position has made me very knowledgeable at the insurance industry and how lenders and insurance companies work together and the importance of insurance. I love a challenge ., the hardest part of my job was learning the insurance "world"., the most enjoyable was definitely the people I worked with and assisting our customers and getting a bad situation turned around for the positive.
It's a best place to work and know new things. Everyone is friendly and i love the working environment most. As i have been working here from past 1.5 years i'm very much connected to this place and i'm sure who ever works will definitely love this place.
**2 STARS** Used to be a wonderful place to work....
Claims Adjuster (Former Employee) – Miami – September 22, 2016
So many negative changes have made the claims department a toxic and disheartening place to work. A few years back, it was a great place to work. There was a sense of community and hard work was appreciated. Since the arrival of new claims leadership, the department has suffered significantly, with a high turnover of good, experienced employees, replacing them with inexperienced, entry-level "yes men".
On site facilities
High turnover, poor communication from upper management, low wages, fear-based micro management
Billing/sales (Current Employee) – Rapid City, SD – September 21, 2016
This company has the best management that I have ever worked for. They make you want come to work everyday. They are very compassionate with all there employees. This company the managers know how to include a positive work environment and at the same time have fun also.