Assurant Employee Reviews

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Assurant
Customer Service Rep (Current Employee) –  Addison, TXSeptember 22, 2017
Pros: Good benefits, great hours, positive work environment, and very easy job


Cons: It does not matter if you are sick and bring in a doctor's appt the count it against you! You adherence has to be 90% and above or you will be written up. They pay is not the best at all..
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This division of the company no longer exists.
Cost Containment department member (Former Employee) –  Milwaukee, WISeptember 21, 2017
unfortunately this company has pulled out of the health insurance business in Milwaukee.

The best part about my job was the people I worked with and their willingness to assist me with whatever task I was assigned to. I truly hope they all were able to secure gainful employment after their assignments were complete.
Pros
flexible schedules - TV in break room - on site cafeteria - great benefits
Cons
Management could have recognized shining employees better, could have provided additional training to employees who weren't producing, poor employee moral began halfway to the end of company's existence
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Enjoyable Company to work for
Subrogation Specialist (Former Employee) –  Milwaukee, WISeptember 21, 2017
Great company and management staff. I have a long history at this company in many different positions. I learned several skills and had many opportunities while employed here. Assurant Health is now closed and I am seeking additional opportunities that take full advantage of my extensive experience.
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A Place to start
Senior Processing Specialist/CFPB (Current Employee) –  Florence, SCSeptember 21, 2017
People okay to work with, managers are good but will hold personal opinions against you, work is easy but often over complicated. Terrible pay but great PTO.
Pros
people
Cons
advancement
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Must have an intrest in technology
Rapid Repair Associate (Former Employee) –  York, PASeptember 18, 2017
Lots of hours spent sitting at a computer. Lots of other employees, but you work independently. Long hours but nice environment. The employees were nice but the management was a little hard to work with.
Pros
does offer insurance
Cons
managment, long hours
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I don't want to work at another call center
Call Center Representative (Former Employee) –  Lawton, OKSeptember 18, 2017
This company can provide good income and benefits, but can be extremely stressful. At this place, I was constantly busy and stressed out by ever increasing goals that became extremely difficult to meet.
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Good for first time job
Crew Member (Former Employee) –  Emigsville, PASeptember 15, 2017
Was a rapid test inspector it really got competitive but I like being at least in the top three of my workmates. Most of my coworkers are good people and great workers.
Pros
It's a job
Cons
A lot of busy bodies there
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attitude and feeling
Processing Specialist (Current Employee) –  Duluth, GASeptember 14, 2017
Lack of compassion. Alot of don't care attitude just get it done is more important. Get confused easily they can't make up there mind on how a procedure should be done.
Pros
hours
Cons
stress
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Great place to work
Sr. Mailroom Specialist (Current Employee) –  Duluth, GASeptember 14, 2017
Great place to work
Fun
Very friendly oriented
Great cafe food
Townhalls were the best
Enjoyed having luncheons
Managing was great .overall AWESOME JOB!
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Experience and training
Processing Specialist (Former Employee) –  Dayton, OHSeptember 14, 2017
Not a positive experience with this employer. Company decided to move back to Springfield and employees were required to relocate back to that Springfield office.
Cons
Lack of communication
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Productive and Fast Pace
Customer Care Specialist (Former Employee) –  Atlanta, GASeptember 13, 2017
A typical work day in a customer service related cubical area building with representatives. How to meet the needs of different types of people economically and culturally.
To be able to manage the call volume and meet the needs of each customers and agents that called on behalf of the customers.
The hardest part of the job was to speak with third party clients on behalf of the customers Taxes, Insurance and Escrow Accounts.
The most enjoyable part of this job was the gratification and knowledge that customers we satisfied.
Pros
Job Location, Great work environment
Cons
Trouble shooting from third parties Companies
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Assurant Health is a great place to work.
CUSTOMER RESOLUTION SPECIALIST (Former Employee) –  Milwaukee, WISeptember 13, 2017
Assurant Inc. is involved in a wide range of businesses. Assurant Health, one of the many Assurant Companies, is a great place to work but Assurant Inc. is existing the Health Insurance Market.
Pros
Good benefits.
Cons
There are no cons. Great company.
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Overall a good company.
Hazard Insurance Processor (Former Employee) –  Florence, SCSeptember 12, 2017
Busy, fast paced environment. Management in general is typical, most are good managers, but there were some bad eggs. The company has a very good benefits package and there is room to grow your career. They celebrate customer service week and employees are treated to a daily gift and a celebration at the end. They make you feel appreciated.
Pros
The people and HR
Cons
The pay could be better
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Productive and fast-paced working environment
Engineering Technician (Current Employee) –  York, PASeptember 12, 2017
Assurant is a very fast growing logistics/manufacturing company that will challenge you and always give you the opportunity to advance your career if interested.
Pros
No days are the same.
Cons
Company is growing too fast.
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Productive place to Work
Loss Draft Specialist/ Customer Service (Former Employee) –  Florence, SCSeptember 12, 2017
As a Loss Draft Representative its a difficult position because you have to deal with Irate Customers who have lost use of some part of their home or completely lost their home. But if you have a great management and staff backing you its a great job.
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Assurant allowed autonomy and decision making for their adjusters. Claim handling was practical and efficient.
Field Staff Adjuster III (Former Employee) –  Rochester Hills, MISeptember 11, 2017
Working at a Assurant was a great experience. The company went through a restructuring and corporate changes. I was laid-off as a result of the corporate re-structuring.
Pros
Autonomy, training.
Cons
Work enviroment (inspecting vacant homes in poor neighborhoods).
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Property manager
REO property manager (Former Employee) –  Austin, TXSeptember 7, 2017
Responsible for the repair and maintenance of 1500 reo properties to the satisfaction of the client. The company was sold to Assurant after my departure from Field Assets Services so I do not have any first hand knowledge of how the company currently works.
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Good starter job
Customer Service Technician II (Former Employee) –  Albany, ORSeptember 6, 2017
I really did enjoy my time at Assurant in Albany, OR. They make sure to train you pretty well and you have a lot of time off. It is hard to move up in the company though and it can be a popularity contest. However, the job it self isn't too bad. You will get angry customers, but that happens in most call centers and they do try to give you the support you need. However, getting call after call back to back will burn you out. While this isn't a too demanding job, it is very repetitive. While you do get a set schedule each week, you aren't guaranteed two days off in a row which can be brutal.
Pros
Benefits, Pto, Ot
Cons
Pay, repetitive, angry customers
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Management Change has left Leaders without Direction
Leader in Finance Organization (Former Employee) –  Atlanta, GASeptember 6, 2017
Leadership at the top of the organization has changed over the past few years. The people who knew how to lead others are gone. The ones that are left do not have a clear vision for the organization. This has a trickle-down effect. Mid-level managers are unable to explain to staff where the company is headed and how they can support the efforts.

It was a great company when I joined ten years ago - not so much now.
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Assurant review
Senior Claim Adjuster (Former Employee) –  Miami, FLSeptember 5, 2017
Very stressful place to work. You get paid for OT hours. The last several years in the Renters team was very stressful, many people left due to the stress.
Pros
you get paid for OT
Cons
Very stressful place to work
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Overall rating

3.7
Based on 1,501 reviews
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Ratings by category

Work/Life Balance
3.6
Compensation/Benefits
3.6
Job Security/Advancement
3.2
Management
3.2
Culture
3.5