Processing Specialist (Former Employee), Atlanta, GA – June 25, 2014
on a typical day I work according to the rules set for Tracking Homeowners Insurance to ensure /Client/Customer satisfaction. I work diligently to keep Client Insured for protection as well as the for the bank insurable interest at all times. My co-workers & I are team players helping eachother for understanding of a process, Making payments from escrow – more... in a timely fashion. The demand on a day to day basis of changes or if something comes up to quickly shift of thought process. I enjoy working closely with Agents and Co-workers on procedures making changes or payments to policies are submitted correctly and timely per Insured request & keeping them insured at all times whether lender placed or having there own policy. – less
Processing Specialist (Current Employee), Duluth, GA – June 11, 2014
A typical work day consists of logging in and opening all systems that are used daily. One very vital skill to have as a Processing Specialist is being a self starter. Our biggest daily goal is to always stay in compliance. It is achieved by each processor managing his or her own time starting from the beginning of the day. I have learned how to read – more... large and complex insurance documents for escrow and non escrow home loans.
My co-workers always work together as a team; especially when we need to meet deadlines. The hardest part of the job is auditing others work. The most enjoyable part when challenges arise and I am able to resolve them. – less
Customer Service Rep (Former Employee), Saint Petersburg, FL – June 10, 2014
Pros: great location, very nice co workers, cafe in building.
Cons: favoritism, unhelpful management and culture is not user friendly.
Management is not savvy to the industry and not much help when it's needed. There is a lot of favoritism in the workplace leaving those that work very hard without much opportunity to advance. Much of the information you need to provide to customers is based on decisions made by adjusters but, customer service is not allowed to ask them any questions. – more... Definitely a system set up to fail. – less
Customer Service Specialist/ (Former Employee), Birmingham, AL – May 22, 2014
Pros: great poeple and company to work with.
Cons: laid off
Worked with local companies to manage and bill insurance. I learned many new ways to work by working in an updated system. The hardest part of my job was to go from knowing how to manage and bill only 1 line of coverage to manage and bill 6 lines of coverage with a new system that was not up and running.
Repair Supervisor (Former Employee), York, PA – May 21, 2014
Pros: good benefits
Cons: 14hour days with no communication
At first glance Assurant was a great place to work and a good place to advance. It had a corporate look with a middle school attitude. The upper management used zero communication and made decisions before having all the facts.
Pros: well know brand name in central, caribbean and south america.
Cons: did not stay along for the long course and bailed out before thing eventually turned around.
This bank was the first interstate bank (AJAX) to cross the border from Georgia and established an International Private Banking facility in Brickell Ave. Their headquarters were in Atlanta under the name of Citizens and Southern National Bank of Georgia which was at the time the biggest domestic bank in Georgia.
Again the uncertain economics situation – more... in Latin America(loans, L/C, Collections and investments had an impact in the bank and head office decided not take any risk and closed down the office and dedicated itself to domestic banking. – less
Cellphone Assembler (Former Employee), York, PA – April 28, 2014
I get along with them very well training them make me get to know them more and the skills that they pick up fast. With any questions they would ask me or go the supervisior for help. I enjoy helping them and show and get parts when they needed
Management is only supportive of those who they socialize with. Your views and opinions aren't valued. Managements' bonuses are based on your quality scores (which need to be at 97%+). Internal process/ office battles take away from job performance.
Customer Service Assistant/Data Entry Clerk (Former Employee), Springfield, OH – April 21, 2014
Pros: walking track, every 2 months they provided free treats, encouraging atmosphere, flexible.
Cons: negative co-workers
I really enjoyed the data entry aspect of my job and my co-workers. Management was pretty fair working with you when you had problems. Pay raises were fair. And I was able to make a program change that able to save time and money.