Afforable health insurance company with great benefits.
Customer Services Representative (Former Employee), Milwaukee, WI – April 15, 2015
Pros: unlimited overtime
Cons: very bad parking
A typical workday consist of me taking inbound and making outbound calls. I learned about how health insurance really works. The management team was wonderful at keeping us informed of all the changes and updates. The co-workers were wonderful as working as a team helping each other. The hardest part of my job was trying to get there in the winter with all the snow. The most enjoyable part of my job was helping people get affordable health insurance for themselves and there families.
Assurant was a good company to work for and attracted amazing professionals. I looked forward to work.
Account Manager (Former Employee), Seattle, WA – April 13, 2015
Pros: Good benefits, good company, and great people
Cons: Pay structure
I held various positions due to restructuring including Office Manager, Renewal Manager, Employee Benefits Advisor and Account Manager for a full service, fortune 500 insurance company that provides ancillary benefits. A typical day was working with insurance brokers educating, helping solve complex service issues and building relationships. I traveled extensively around Washington, Oregon, Montana, – more... Idaho and Alaska visiting brokers, cross-selling our products and giving them a person to hold accountable.
The most enjoyable part was working with my co-workers, meeting with brokers, and problem solving. However, I loved almost every aspect of the job.
I learned so much about employee benefits, contracts, the brokerage community, employee benefits and insurance. The hardest part was traveling so much and needing to catch up when I returned. It caused most of my work weeks to be between 50 - 70 hours. – less
Regional Sales Director (Former Employee), Rapid City, SD – April 12, 2015
Pros: Good pay, lots of PTO, great expense policy
I enjoyed working at Assurant before most of the management took their retirement packages. The culture leaves much to be desired. I do not see much advancement among minorities and that's unfortunate.
I really enjoyed working at Assurant. The employees are friendly and the benefits package is great. The stress level fairly low and there is the possibility to advance. They provide with everything you need to succeed in this career. However, the security of your job is not very stable.
Enjoyable work environment with flexible hours and an opportunity to grow.
Research Specialist (Current Employee), Duluth, GA – April 1, 2015
Pros: open door policy
Enjoyed the work experience with co-workers. Management was approachable and flexible. Received calls from customers regarding homeowners insurance. answered their inquiries, Responded to customer and third party faxes and emails. The work environment was very pleasant.
Dental Claims Analyst (Current Employee), Kansas City, MO – March 27, 2015
Assurant Employee Benefits Review
They'll straight up lie to you during the interview process and promise you a split schedule of processing and phones but that's a lie. You'll do nothing but phones. You will talk all day, 5 days a week, and when you get home you won't want to talk to friends/loved ones because of how much it drains you.
If you want processing time you need to do OT. And for – more... the OT they'll send out stupid emails trying to get people to work out but provide minuscule benefits to do so (e.g. work 15 hours and get a $20 gift card free, if everyone works x number of hours we'll have a drawing for higher value gift cards). Why should you work so someone else can get a gift card? So silly... provide benefits based on performance not randomly.
They have no dedicated trainers anymore. Not a good sign for the company as a whole.
You work with dental insurance. Have fun talking about people's mouths all day long.
There are no opportunities for growth in this job. It's 100% a dead end job.
You don't get rewarded till the year end review for taking more calls than required. It's not really worth it to take more calls. They should have a system in place where every x calls you take above the norm you get a higher pay rate for that pay period. Other companies I know do this. They're too lazy and would have to actually monitor calls for that to happen though.
I could go on but I feel that's enough. Run far away from this job. – less
Loan Processor (Current Employee), Duluth – March 22, 2015
Cons: unexpected layoffs, too much unnecessary micro-managing
If you decide to work at this company, don't make it permanent. Expect out the blue changes and possible layoffs at the beginning of the 1st Qtr. The raises are not that great (depending who is your manager). Be careful with the bonuses at the end of the year. You WILL be taxed at least 35%.