Matt in Murfreesboro, Tennessee 2 months ago
I was working in tech support for a cell phone company, but Asurion was offering better pay. I applied, interviewed, and had a start date. However, Asurion repeatedly dropped the ball in contacting me. They would say, "We'll contact you next week," but never would. Then the following week, I would have to contact them, which mainly involved email since it is impossible to reach them by phone.
I was sent multiple copies of forms from different hiring managers, none of whom seemed to know where or when I was supposed to start. I made the terrible mistake of thinking they had finally settled on a start date for me, left my current job, and went in for my first day of work. Two hours into the class I was told to leave because they didn't have my paperwork and that a new start date would have to be issued.
In the midst of this, I went in for a drug test with Asurion. I was excepting the normal urinalysis, but instead they wanted an entire cup (I'm talking measuring cup size) for the test. When I couldn't do it, the testing site said they couldn't submit what I had.
I managed to contact Asurion afterwards and they issued me another drug test, which I was better prepared for this time. But afterwards, they claimed I never took the drug test at all, so I had go back to the testing facility to get paperwork proving I was there. Finally, after weeks of waiting and being promised call backs, I finally got in touch with someone at Asurion who said that because the first drug test (which had been a month ago) wasn't submitted, they had auto-failed me and that I could try to reapply in three months. This means that everything afterwards (the second drug test, the documentation paperwork, the promise of a new start date, etc.) was a lie.
This entire process lasted six weeks. Six weeks of ineptitude and being lied to. A solid month of that, could have been spent searching for a new job, but Asurion continued to string me along. Don't waste your time.