Productive workplace, caring immediate supervisors.
Pros: ping pong table, provided job resources, insurance package, ease of work.
Cons: management, compensation.
Asurion has been my career home since September of 2013, and I've loved it here nearly the whole time. In my day to day functions I am supporting agents, and providing them answers as they assist our customer base.
Our direct supervisors seem to care deeply about results, and not as deeply about our internal well-being. There are certainly a few people – more... further up in the ranks that care very much about the company and the individual employee, such as the SVP Susan Nokes, who have a very servant leadership oriented attitude, putting the employees happiness and improvement above their own.
However, there is a large portion of the management population that does not seem to care at all. They do not compensate appropriately for providing more work in a harder position, nor do they take into account the external lives of their employees when making position impacting decisions.
All in all, Asurion is an excellent company to work for, it is fun work compared to other centers, and it is a fairly stress free environment for lower level employees despite the lack of empathy from management. – less