Asurion Employer Reviews

I was able to work from home with this company, it was a good company

I love all my co-workers. Asurion is open to improvement and is a very employee interactive company overall. Asurion provides many fun activites for all employees.

Everyone at our site works together to make it an fun place to work. We support each other (yes we all get the "calls from hell") we make each other laugh and we all get along. If we need information on something it is found out for us. Sups will take holds off for us so we don't need to have the long hold times with CST. They are always informing us – more... of upcoming changes and update us constantly through emails, Town Halls, and team meetings. We are fully informed at our CAD's of where we stand matrix wise, and our sups are always there to suport us if we choose to try out a different possition within the company. There are ups and downs to every job, but you have the choice to let it drag you down or you can raise above it and carry on. We have fun days where we dress up or dress down..etc. Our Directors throw us an awesome Christmas dinner on site every year, we have incentive prizes for overtime..many people make bonus at our site and it is generally a great place to work. We can go to our sup with any problem and they take care of it and our directors and C.E.O are always taking the time to come out on the call floor and hang out with us. Love Asurion Moncton!!! – less

Great peers and management, really enjoyed working for Asurion I would highly recommend working here for anyone looking for a career in cell phone insurance.

Asurion is a wharehuse filled with assembl lines dedicated to refurbishing cellular devices. It can be stressful at times, but for the hours and pay it is a nice place to start off.

Asurion customers can call the toll-free number to perform a variety of claim related tasks over the telephone like filing a claim, making payments etc. IVR-VSS application works as a bridge between the Cisco Voice Platform and Claim data. The application implements the interfaces specified by the Cisco Voice Platform. Cisco Voice Platform then calls – more... these interfaces for creating claims, accepting payments from customer, checking the status of the claims etc. IVR-VSS is also called to generate different menu options for customers based on their claim status, payment status, etc. – less

I loved going to my home office and logging into work. I love being on the phone and helping customers. I received positive feedback often and was rewarded for things such as quaility and AHT. If there was ever any area I needed improvement in it was always addressed in a positive manner and was a learning experience!

found the meaning of responsibility fun loving work environment kind of like a family

The financial gain of working at Asurion, while tremendous, is far outweighed by the toxicity of the working conditions and the enormous expectations placed on employees.

Asurion gave me the opportunity to work from home and I LOVED IT, being able to assist the customers in their need to replace their cell phones due to being lost stolen or damaged from the comfort of home. Being able to assist the job when if there was bad weather and people could not make it in to work I could always log in and help from home.

Take phone calls for customers who are insured and calling about their lost, stolen, or damaged device. I've learned two lines of business Sprint, and T-mobile. The hardest part of my job was switching over to T-mobile from Sprint.

working with asurion is a very exciting place to work the people there are friendly.

I liked my position as a CSR. Filing the insurance claims and sending replacement handsets was easy. I just didnt like when they decided to switch me to another program as soon as I got comfortable with the warranty exchange.

While working at Asurion I have learned how to manage multiply projects all at once in additional to my daily duties. I never run out of things to do and the workby flies by at an alarming rate everyday. My co-workers, vendors, and other client interactions always over great feedback whenever possible. and I throughlu enjoy working with them. Asurion – more... is a great place to work. I never run out of an over abundance of work to do. – less

A typical day at work is walking in and having fun with my co workers and management and getting the job done

Created insurance replacement cases for cellular devices while maintaining quality standards from an at home virtual work station. Using sound judgment and decisiveness I quickly identified primary concerns, gathered relevant information, considered positive and negative impacts of decisions prior to moving forward and proposed recommendations. Daily – more... duties included but were no limited to provide world class customer experience, educated customers on replacement process and payments. Managed each customer relationship to grow, protect, maintain or increase existing base revenue. Ensured that superior service levels were maintained for retention and growth of the account base. Also Data Entry and support as needed for other projects and promotions. Used Microsoft office products. – less

Terrible and stressful working environment. Policies change all the time. Management is always stress out and everyone seem to be unhappy. Third world country mentality. It seems that Asurion executives are not sure of their decisions. They want to please the companies that give them the contracts only. Very unstable!

This is the worse placce to work. The MTS department is awful and you are over worked and they have no life and balance.

Everything about it was good besides the lack of communication.

The company has a great work environment. Project deadlines are reasonable and people are always there to lend a helping hand.

High expectations with great rewards.

Good management.