Asurion Employer Reviews

A typical day at work is sometimes stressful and at other times easy going. Its an inbound call center.The hardest part about my job there is having to explain things multiple times,especially to an irate customer but its ok.

On a typical day I would clock in, go to my station, and sign in. Then I would begin taking phone calls. I would then assist the customer to the best of my ability and transfer them to other departments as needed.

Members of the management were very nice and so were the co-workers. The hardest part of the job was being on a phone all day. The best – more...  part of the job was the pay.

I learned that the Customer Service Representative job is not for me. – less

I was an Emergency Dispatcher, this job involved inbound and outbound phone calls from customers residents and businesses. I would received alarms for a low battery, burgular alarm, fire, medical, etc.

Worked and trained new employees 4 days a week...
off every Friday...

I would not recommend this company to anyone. Leadership is not there and there is no team relationship on anything. It is a company with good product and no where else to get this from, on an equal basis.

They want to sell and sell only. CS is lacking and no sure clear management.

OMG, I really enjoyed working for Asurion. Love my team caption as well as the crew.

If you want a place to work where you are challenged on a daily basis then Asurion is what you're looking for. Since I've been with the company I have has a change to work in every side of the business and have been happy with every change I've made. The opportunities to advance and the compensation in pay is amazing and can't really be beat.

Answered multiple phone lines, providing excellent customer service to each customer. Verified and recorded eligible
receipts and payments for processed orders.Provided insurance
claim information for consumers seeking claim details.
I learned that by having you cell phone in a hot or cold weather can cause water damage to you cell phone and my cause – more...  it not to work.
Management was not helpful. My co-workers were.
The hardest part of the job is when you get honest people not knowing that the weather can damage their phones. Then the have to make a Insurance Claim, and pay what the cost is to get a replacement phone.

My co-worker... – less

Asurion is a great company. Managers and co-workers are so cool -You can play Ping-pong with them, workout with them everyday. Managers don't track your time-in and time-out as long as you can get your job done. Asurion is a fast paced ,Performance based company , So based on your performance you can get promotions sooner. Good thing about Asurion is – more...  - We work Hard and Party Harder. – less

The managers are very cooperative and are willing to go the extra mile to help you grasp the task at hand. Majority of the employees are very friendly and exciting to work with. The Upper level management does a great job of informing employess about the path of the organization.

Enjoyed this position as an MTS Trainer, I wish it weren't a contract. Worked with the latest and greatest mobile hardware and enjoyed my co-workers. Very fun

Asurion is a great place to work. It's an environment that fosters growth and learning.

While working for Asurion, I have learned that good performance leads to a comfortable work environment. What I mean by this is that if you do your job day in and day out then you become more comfortable spending time socializing with co-workers, taking extended lunch breaks, or requesting time off from your managers. If you were to take an extended – more...  lunch break one day, there is no pressure to come the next day and make up for the extra hours of work that was missed. – less

dont work there as atemp & u will find it good company to work for

Asurion is a great company. i enjoy coming to work because of the people ive met, now their like family. the hardest part of the job used to be the start time which is 445am. im used to 5 or 7 am but after a while you get used to it

I learned to be more patient and considerate of others. Co-workers are friendly and helpful and they bring joy to my day. The hardest part of my job is holding my composure and not getting upset with the customers when they escalate. I have to remeber that it is just a job and they are upset about their issues with their mobile devices.

Excellent training program , Learned new stuff about automation testing, management is great and the co-workers are very welcoming, the hardest part of the job is dealing with services that are being tested sometimes they don't always work impeding your progress, the people are great and will make everything easier

Co-workers are very helpful in showing various ways to accomplish different tasks

asurion is a good company to work for, the benefits are great. the leadership team is always willing to listen to the employees for suggestions or to help them by answering any questions the employee may have, it is called the open door policy, you can talk to management anytime they are available. there is a very diverse culture in this working environment.

This company has shifts that can fit just about anybody. The building is climate controlled and the work is not hard.The pay is not the best, but the environment is pretty good.