Asurion Employee Reviews

Found 995 reviews matching the search
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nice work place
Asurion IT Tech Coach (Former Employee) –  Antioch, CAJune 6, 2017
this was a very nice work place. i enjoyed the atmosphere and challenge.the work hours are a bit hard to work with as you get the night shift after you leave class.
Pros
loads of food and free coffee/tea
Cons
work hours could be very hard to work around with life
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customer service
Customer Service Representative (Current Employee) –  Nashville, TNJune 4, 2017
good benefits. Good 401k, they match 100%. PTO is great.
Some managers will micromanage you, others will help you succeed.
you sometimes have to know people to get promoted
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My Job
PSS Technician (Current Employee) –  Phoenix, AZJune 1, 2017
The Company is amazing to work for and has a lot of room for growth! The Supervisors are dedicated to making sure you as an employee are taken care of! In the break room they offer free coffee, tea, and water. They also have located in the break room a "Heros helping heros" area which is where people can come and leave non perishable items for other employees in need! If you need anything they will not hesitate to get you what you need! They also offer a ride the bus on us program in case you need transportation which they give you a month long bus pass every month to make sure you can get to work!
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Asurion
Area Sales Manager (Current Employee) –  St. Louis, MOMay 31, 2017
Great company provides a good work/life balance and offers competitive salary and benefits package.

Career development and company culture good be better.
Pros
can work remotely
Cons
job security
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Great stepping stone to go to another job
Customer Service Representative (Former Employee) –  Houston, TXMay 31, 2017
This job is great for people who are in college or straight out of high school trying to figure out what their next step will be. Calls are constant with little down time. Nice people to deal with but at times will feel like a hostile environment. Unless you come in on a higher position, this job will be just a stepping stone.
Pros
overtime
Cons
extreme fast pace and insurance could be better
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not so pleasant
Customer Service Representative (Former Employee) –  Tupelo, MSMay 31, 2017
This company was a company where i never seemed to see daylight. They worked you extremely long hours and simply everyday of the week. Going into this company i feel they showed favoritism the the top competitive workers of the company.
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It's a job
Customer Service/Tech Support Representative (Former Employee) –  Work from homeMay 30, 2017
Great part time work. Good summer job. There is opportunity for growth if you keep your survey scores up. Not a good place for work/life balance if you have kids because the hours can be a little crazy.
Pros
Work From Home Opportunity
Cons
Pay
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Fun work environment, incentives, friendly atmosphere
Corporate Program Specialist/Program Specialist (Former Employee) –  Russellville, ARMay 29, 2017
Working at Asurion was fairly easy. Talking to customers on the phone was what your day consisted of. The most difficult part was speaking to customers who were upset about a product and/or service provided by work techs.
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Fun place towork
Customer Care Representative (Former Employee) –  Tupelo, MSMay 26, 2017
I loved working here. Had to leave due to a health issue and the insurance was great and took care of me. Managers are willing to help and train one on one,
Pros
Bonuses, training, coworkers
Cons
Timed phone calls
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Call center enviroment
CLAIM REPRESENTATIVE (Former Employee) –  Houston, TXMay 26, 2017
Loved working with co workers, and assisting the costumers to ensure the best customer service experience. Worked in a call center. Management was ok. Gained a lot of computer skills and learned new programs with ease.
Pros
30 minute lunch, loved working with my co workers.
Cons
short break, Managment
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Great fun place to work.
PSS Technical Support (Current Employee) –  Las Vegas, NVMay 24, 2017
The Company is amazing in culture and the staff is wonderful with training and helping us advance. I do appreciate the open door policy and the ability to advance being based on performance and skill.
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n/a
Technical Coach (Support) (Current Employee) –  Phoenix, AZMay 24, 2017
I currently do not wish to provide my review or opinion about the company Asurion or the work environment or management at the company I currently work
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Great Company
Training and Development Specialist (Current Employee) –  Nashville, TNMay 23, 2017
Asurion is constantly growing and shifting forward with its technologies and in its tech-solutions environment. Many grow with the company and many are left behind. It's an aggressive yet healthy place to be. Those who stick around are forced to help shape Asurion's future. Its a place tailored to bring the best out of people with opportunities to learn more and grow with the company..
Pros
Advancement, growth, pay, technology, etc.
Cons
Before it's smooth-sailing, you have to prove yourself. This a make you or break you type of challenge (not really a con).
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Went out of business
PROGRAM SPECIALIST/ INTERIM SUPERVISOR (Former Employee) –  Rapid City, SDMay 22, 2017
Asurion offered a predictable and stable work schedule and benefits... But lacked security. Went out of business in 2015 with very little warning to long time employees.
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Lots of fun contests
QUALITY SUPERVISOR (Former Employee) –  Rapid City, SDMay 20, 2017
Management took time to listen but could rarely implement changes due to client expectations. Leadership wants to help every succeed and will do what they can to assist.
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Nah
Premier Support Specialist (Former Employee) –  Antioch, TNMay 19, 2017
Every day here will feel like it could be your last.Impossible to meet metrics, coupled with long hours, make this one a definite avoid. The money is decent, but not worth the stress.
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n/a
Tech Coach - Call Center Representative (Current Employee) –  Phoenix, AZMay 18, 2017
I really have no complaints at this time. It was okay place to work at. No complaints, No pros nor con to add about the company. It is a very fast pace to work.
Pros
n/a
Cons
n/a
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kinda racist
Bilingual Tech Support/Peer Advisor (Former Employee) –  Phoenix, AZMay 18, 2017
segregated groups based on languages, increasing workload based on language spoken, no room for advancement regardless of accomplishments.cool break tho...
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Great place to start
Premier Support Solutions Supervisor (Former Employee) –  Las Vegas, NVMay 18, 2017
I worked at asurion for almost 2 years. I started as a technician and quickly moved to supervisor. The job as a tech is repetitive and monotonous, but that's not the end of the road. There are many directions to move up. It's all based on performance and attendance.

They are pretty good about following their core values. The most important thing I can take away from asurion is the set of customer service skills you will learn there. They are always willing to help you advance if you are willing to take their advice.

Probably one of the best call centers to work for if that's what you are looking for.
Pros
Pay, feedback, advancement
Cons
Brutal KPI's, pressure to meet unobtainable goals at times
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Great Company for the right person
Senior Manager Customer Satisfaction (Current Employee) –  Nashville, TNMay 18, 2017
Extremely fast passed company. You will work long hours at points during the year but the pay and benefits are worth it.

Company Culture and people are AWESOME!
Pros
Exciting and quick pased with tons of growth
Cons
Can be stressful as leadership is always working and can lead folks to feel they should do the same
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