Pros: Steady Pay Check - Moderate Benefits
Cons: Scheduling, Poor Management, High Turnover, Angry Customers
This wasn't a bad job but after a while it becomes very monotonous! Almost the entire shift angry customers, customers unaware they have to pay a large deductible on old and refurbished devices. Management all over your back constantly. They have weekly one on one CAD meetings (to review your stats) which are nerve racking! They find all kinds of ways for you not to get your monthly bonus! The worse part is that you have to offer the customers a survey and even if they give you a top score for your service to them (all 5's), the last question will ask if they recommend Asurion to friends and family and if they don't give you a 5 it aborts all the good scores they gave to you individually! The customers issue isn't with you the agent but with the company and its policies (refurbished devices, high deductibles, etc) so ultimately you get punished for the companies policies! The Sprint and ATT lines are the best to work for because they have a cut off time and close on holidays. Verizon is loaded with greed and works 24/7 and all holidays! There's a shift bid and if your stats are low you get a bad schedule! The PAY is absolutely poor!