Pros: job security, approachable management
Cons: healthcare, worked liked you are expendable, paperless desks, unable to be an individual with cubical
A typical day at Asurion is taking care of customers, anywhere from the simplest of issues to the more complex things. Be warned though, often times you will be cursed out, berated and put down because the customer is just angry.
What I've learned from working for this company is that they often try and make people feel appreciated but work us until – more... we are literally sick. When it comes to absentee, even if the reason for your absence is honest (such as having no voice), you much work even when you are death's door.
Management is always very approachable, and always consider your feelings during difficult things. However, rumors are quickly spread through centers and often, if you are the one in the middle of it, you will be spoken with and have HR keep a close eye on you, even if the allegations are false.
Most of my coworkers are great people, but as I said before, drama is quick to ensue and often leads to much infighting.
The hardest part of the job would again have to be how hard they work us. Even if you are honestly not feeling well, go to the doctor, do not have a voice even (considering you talk all day) you mustn't go over the percentage they have set forth (A full day absent is all the percentage you get the entire month).
However the most enjoyable portion of my job would have to be seeing and meeting so many great people and the fact that I can make additional money through all the incentive programs they have. – less