Pros: no uniform, relaxed work environment
Cons: getting on a schedule better fit to personal life was hard
Most days, going into work would be dreadful due to, in my opinion, unrealistic goals set for the CCRs. Working at Asurion, I did learn a lot about technology and how to get to the root of a problem by asking questions customers couldn't just say yes or no to. Co-workers and managers were wonderful people to work with, and most of the managers had his or her agents best interests in hand. The hardest part of the job was meeting and maintaining all goals. It seemed like when I would get one goal met, another goal would drop. But the most enjoyable part of the job was getting to talk to so many different people across the United States. There were some people who couldn't be helped but most of the customers were wonderful and great to get to know.