Great company to work for with plenty of incentives.
Customer Care Representative (Former Employee) – Russellville, AR – August 31, 2015
Asurion, in all, is a great company to work for. If you're looking for a company with advancement opportunities, Asurion is it. They are more likely to hire within the company for management positions than they are from people outside the company. It is a very fast paced job. Whether you're management or a entry level Representative, everyone stays busy. For basic CCR's, you will take anywhere from 50-100+ calls a day, depending on staffing levels and call volumes. There are certain elements within the job that are looked at unfairly, but no job is perfect. What I mean by this is, Asurion offers CCR's whats known as VTO (Voluntary Time Off) periodically, depending on call volumes and staffing levels. You really never know when its going to be given out. You are provided a program where you can monitor your daily schedule and this also includes VTO monitoring. Only so many slots are given out when it opens up, so if you aren't part of the lucky few, you're stuck there for the remainder of the day taking heavy call volumes because they let others go home. Other than that aspect, it truly is a great company to work for, with LOTS of pay incentives and on site facilities that include a gym, showers, break room, and other perks and on site amenities. (They let you watch T.V. while taking calls.)
Pay, advancement opportunities, great facilities (gym, showers, break room, office equipment)
Fast paced, Mentally exhausting (take anywhere from 50-100+ calls a day), hardly any time off the phones (bathroom time can be looked at negatively)