Pros: interactions with all different types of people, effort from asurion to grow and develop their people, the way they give back to the people, the way they listen to their people for improvements and feedback, incentive plans, venders that come to campus, appreciation from asurion to their people.
A typical day at work is coming in and getting my team pumped up for the day. Letting them know the expectations for that day (if any change) and covering the previous days performance (all metrics). Assisting my coordinators and team members with any issues we may have for that day. If there are headcount issues, finding the proper people to fill the – more... needed spots. Calibrating with peers for support as needed in the department. When start of shift settles down, I check to see if there are any new items came out that I need to cover with my team. Receive notes from my boss and any other communication that’s needed. All the supervisors have a 7 o’clock meeting for cover the metrics for the whole department from the day before. We also communicate any pass downs that need to be covered. Around 8 o’clock I meet with my team and check to see if they need any assistance, meet and greet with team members and have some face time with them (I believe it’s important). After that continue to follow up with administrative work, checking peoples time cards, following up with any requests and or issues they have be having. The rest of the night is filled with interacting with my coordinators and team to receive feedback on any process improvements or any ideas that could help us reach our goals and improve our team. At the end of the night I send tie off emails to my counterpart on 1st shift and let them know of any issues or opportunities we have noticed for the day. Along with that I send an end of shift report out to my manager about the same thing.
I have learned so much and have grown so much from my time here at Asurion. They put so much enfaces on coaching and developing their leaders. I have been to seminars, training classes about lean principals and how to apply them, classes about visual management, PDCA training, management systems, 5S training, business professionalism, project management, engaging your team, leading with confidence.
I have worked for many managers in my carrier. The one I currently work for is one of the best. She is very direct, makes expectations very clear, will let you know when you made a wrong choice and will hold you accountable for your actions. At the same time, she does not beat you up, she will help you overcome your obstacles, encourage you to make choices, stands behind her team, supports decisions made, leads by example and always follows through. – less