Asurion is one of the best warehouses its nice workplace , systematic ,clean,each person has his own station ,its one of the sit down jobs i have learned to be more organized and how to follow the instructions step by step , i learned all about checking the mobile software ,phone model on DMD, Dax ,Pervacio and NPI . the hardest thing is the management is so intense about doing the inspection properly on time but the good thing that you can find the leads and the supervisor whenever you need for help. the most enjoyable part is the game we all playing every Thursday . i recommend it .
Premier Support Specialist (Current Employee) – Phoenix, AZ – June 14, 2017
In a typical day, Asurion is a pretty good place to be. The culture is fun and friendly, the direct managers seem to care about their people, and the calls that you deal with are generally challenging but engaging and interesting.
The company as a whole, however is terrible. Management makes public promises to increase pay, change metrics, and help the employees succeed. After the promises are made they are broken. You are never given the pay you were promised, you are held accountable to unattainable standards, and the reporting that they use to measure the standards are inaccurate (and they admit to it).
While the day-to-day is pretty good, there is no future with a company like Asurion. They keep you in entry level positions, blow smoke about advancement opportunities, and then change the rules and make the metrics impossible to hit with inaccurate reporting.
endless coffee, work-life balance, Pto
Management, Lies, Inaccurate Metrics, No Advancement
Customer Care Representative (Former Employee) – Houston, TX – June 13, 2017
Prepared Relocation Budget Estimates and Relocation and Acquisition Submissions and claims. Reviewed Relocation/ Acquisition Submissions. Prepared Relocation, Acquisition and Eminent Domain Notices. Administered Relocation Assistance Under the Uniform Relocation Act, Codes of Federal Highway Administration, TxDOT Policies and Procedures and Texas State Law. Computed relocation housing payments. Provided counseling and advisory assistance to Displacees. Identified available replacement properties. Prepared & filed condemnation proceedings. Setup/updated file folders, digital folders and filing system
Customer Care Representative (Former Employee) – Klamath Falls, OR – June 12, 2017
Work at Asurion was self motivated. You could work overtime as needed and the benefits were above average. It was a professional and casual work environment. Stressful at times but definitely worth the pay.
Free TV, overtime available, and casual environment
Management could have been better, the company changed and did not give enough notice
Sr. Area Sales Manager (Current Employee) – Atlanta, GA – June 12, 2017
Creates a competitive environment for those with the right traits to thrive in. Company is very flexible and always adding new clients which creates career advancements. Working remote can be a challenge but the opportunity to connect with fellow Sales personnel once a year at our Kick off meetings provides opportunity to build relationships
Customer Service Representative (Former Employee) – Kansas City, MO – June 11, 2017
Asurion is a REALLY Great company to work for. At first it started out a little hard but over the years it became really easy to learn. The customers were cool and management was Great as well. They took the time out to listen understand. I MISS working at Asurion!
Actively demonstrate problem resolution techniques to promote and enhance customer loyalty programs and protection plans. Evaluate product replacements for 9 clients based on financial guidelines. Steadily resolve escalations, service complaints, and service delays. Systematically investigate products, conduct inventory control, and order parts for service providers and part distributors.
CHD Technician (Former Employee) – Altoona, PA – June 6, 2017
I worked for them shortly after getting out of the Navy, they were called NEW Corp when I worked for them. I started out as a customer service representative, I worked in the SMART program which was a conglomerate of companies who offered replacement and service plans for various products. I found this job to be a great way to reconnect with civilian life, I spoke with customers all over the U.S. assisting them with obtaining replacement vouchers or checks for product failure outside of the manufacturer warranty. I moved into the Computer Help Desk position within the first year of working for the company. I received top notch training and continuous support working in the CHD Tech role which enabled me to be efficient and also provide excellent customer service.
Excellent training and ongoing support from management.
PSS Technician (Current Employee) – Phoenix, AZ – June 1, 2017
The Company is amazing to work for and has a lot of room for growth! The Supervisors are dedicated to making sure you as an employee are taken care of! In the break room they offer free coffee, tea, and water. They also have located in the break room a "Heros helping heros" area which is where people can come and leave non perishable items for other employees in need! If you need anything they will not hesitate to get you what you need! They also offer a ride the bus on us program in case you need transportation which they give you a month long bus pass every month to make sure you can get to work!
Customer Service Representative (Former Employee) – Houston, TX – May 31, 2017
This job is great for people who are in college or straight out of high school trying to figure out what their next step will be. Calls are constant with little down time. Nice people to deal with but at times will feel like a hostile environment. Unless you come in on a higher position, this job will be just a stepping stone.
Customer Service Representative (Former Employee) – Tupelo, MS – May 31, 2017
This company was a company where i never seemed to see daylight. They worked you extremely long hours and simply everyday of the week. Going into this company i feel they showed favoritism the the top competitive workers of the company.
Customer Service/Tech Support Representative (Former Employee) – Work from home – May 30, 2017
Great part time work. Good summer job. There is opportunity for growth if you keep your survey scores up. Not a good place for work/life balance if you have kids because the hours can be a little crazy.
Fun work environment, incentives, friendly atmosphere
Corporate Program Specialist/Program Specialist (Former Employee) – Russellville, AR – May 29, 2017
Working at Asurion was fairly easy. Talking to customers on the phone was what your day consisted of. The most difficult part was speaking to customers who were upset about a product and/or service provided by work techs.