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Asurion
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213 reviews

Asurion Employer Reviews

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work from home
Tech Support (Former Employee), Petersburg, VAOctober 22, 2013
Answered inbound calls to help people with tech support, for their satalite equipment. answered questions pertaining to tech problems setting up and troubleshoot of equipment. The hardest part of the job was listening to angry customers that would cuss you out. The easiest part of this job was working form home
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Work At Home
Customer Service Pro (Current Employee), TNOctober 19, 2013
I process insurance claims for T-Mobile and help customer locate there device by using Mobile Security.
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Get Ready to Work!
Workforce Manager, Real Time Operations (Current Employee), Nashville, TNOctober 17, 2013
Pros: great bene's
Cons: can't mention them here!
Asurion offers great benefits and competitive pay. The phrase "Divine Discontent" is used often and for a reason - you will work hard to maintain all of that great pay and benefit. The major drawback is that the management seems to work in cliques and not be very open to new ideas. Best advice...if you can't blend in the background and work hard...don't – more... go. But if you are looking for a challenge and have no private life...this is for you – less
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Awesome Company. I've learned a great deal.
Project Support Manager (Current Employee), NashvilleOctober 16, 2013
Pros – - Long term projects and job security
- Relatively relaxed environment, compared to other companies in the industry (or so I hear)
- Work hours may be somewhat flexible, depending on team

Yes, I would recommend this company to a friend
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Terrible Management
Internal Controls Analyst - Finance (Former Employee), NashvilleOctober 15, 2013
Management within my department was horrible. There was no clear direction for the group. No one wanted to step up and be a leader. The company as a whole is great. Fantastic benefits, great corporate culture, and the company gives hard ambitious employees the opportunity to advance.
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Productive
Claim Specialist (Current Employee), Houston TXOctober 14, 2013
This is a very good company to work for. There is a lot of growth for advancement
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Cell phone insurance claims
Customer Service Representative (Former Employee), Salina, KSOctober 3, 2013
Incoming call center insurance claims for the sprint account.
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Quality mamangment, fun team, have their employees back
Software Quality Analyst (Former Employee), Kansas City, MoOctober 3, 2013
Asurion really worked with me through a tough time. I would recommend them to any one. Strong management team and a great place to work.
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Fast pace but easy to learn environment.
INBOUND CALL REPRESENTATIVE (Former Employee), Nashville, TnSeptember 27, 2013
I always looked forward to going to work. We all got alone great. We had a few differnces but we always handled it in a respectful manner.
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Secure job with great benefits
Customer Service Representative (Current Employee), Crestview, FLSeptember 17, 2013
I enjoy this company because it is a stable job with an incredible reputation among its clients. The most enjoyable part of the job is how dedicated the management is to insuring the success of the employees which they achieve through encouraging emails, special benefits for reaching goals and having free coffee is not bad either.
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something to pay the bills
Customer Service (Former Employee), the woodlands txSeptember 2, 2013
Pros: weekly pay
Cons: short term
this was a shoot in the bucket from the start there was not advancement and you went in thinkking that this could be your last day
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Operates real-time management of the business, fun, very busy, fast paced.
Customer Care Supervisor (Current Employee), Meridian, MSAugust 31, 2013
Pros: flexibility, fun working environment, relationship with team members and peers
Cons: constant change, compensation
From day to day, I expect change and quick adaptation to change. In a call center environment, there is always change due to advancement in technology and demands from consumers. I have to operate on real-time so there is never a day where I can make a set schedule and follow that schedule exactly. There may be an urgent meeting as soon as I arrive – more... to work that day, I may have to help my team members on a call or take over an escalated call. The hardest part of the job is revamping our normal way of day to day operations to a whole new system. This includes training team members on those changes also. The most enjoyable part of the job would have to be our culture and values. We value making work fun and enjoyable, which helps with reliability. – less
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Stepping Stone
Team Leader (Former Employee), Kansas City, MOAugust 27, 2013
Pros: advancement
Cons: just another body in a chair.
I was able to advice quickly and gain the leadership skills needed to go somewhere else.
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n/a
Fulfillment Specialist (Current Employee), Nashville, TNAugust 27, 2013
Not enough money for the work we do everyday. pay raises are very small. slim to none. some of the people are cool, but some of the management need to learn better communication skills and learn how to talk to people in a correct manner.
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theres alot of room for growth at Asurion
Customer Sales Representative (Former Employee), Nashville, TNAugust 26, 2013
Pros: bonuses
Cons: frequent changes in work schedule
once you get there your told about so many opportunities but it seem as though there too hard to get to. Many times I've seen those move up in a position due to who they know not based on there performance.
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RECREATIONAL WORK SPACE AREA FOR BREAKS
Customer Care Representative (Former Employee), Russellville, ARAugust 24, 2013
Pros: 1h lunches / promotions
Cons: set schedule / not flexible enough for school schedules
- OFFICE / CUBE ENVIRONMENT
- COMPUTERS / TV / NINTENDO WII AVAILABLE IN BREAK ROOM
- FITNESS ROOM / LIBRARY
- HEALTHY KITCHEN OFFERING SALADS / FRUIT / NUMEROUS BEVERAGES OTHER THAN CANDY MACHINES
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Retention for Sears
RETENTION SPECIALIST (Former Employee), Kansas City, MOAugust 5, 2013
Typical day retaining customers with Sears credit cards for a program that is applied to their card when signing up.
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friendly work environment
Bilingual Customer Care Rep (Former Employee), Houston, TXAugust 4, 2013
answer inbound calls and assist with handset protection in timely manner,
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Career builder
Lead Quality Control (Former Employee), PuneAugust 3, 2013
Good place to work
Nice colleagues
Learning.
Good environment
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Good company
Sr. Software Developer (Current Employee), AreaJuly 27, 2013
Pros: work life balance
Cons: na
Good Company to work for and good work life balance.

Good Company to work for and good work life balance.

About Asurion

For two decades, Asurion has led the technology protection industry around the globe. The Company provides premier support solutions – Read more