Pros: legitimate work at home position, free directv, affordable health care
Cons: micromanagement, low pay, work load, stressful
It's a popularity contest from the time you get your employment offer letter. Expect to be stringently micromanaged and expected to like it. If you question anything beyond just clarification, you'll be blacklisted. That's no exaggeration.
Before starting with the work at home program, you'll need to prepare to get a notary to virtually notarize your – more... W9. That was a struggle for me. Others may have not had that experience. It was hard to convince my clerks office I wasn't trying to scam them.
Although Directv tech support is what you are offered, you'll be sales (aggressive sales), tech support, billing, and service call scheduling. Asurion is primarily an insurance/warranty company so you'll be expected to pitch and sale warranty plans through each and every call.
You'll get 4 weeks of classroom training and 2 weeks of nesting, but trust me when I say that even with a background in networking and electronics, I had issues keeping up and feeling comfortable with taking calls. There's a lot of material. A lot of people from my class had Directv in their homes already and did well out of familiarity with the setup, but I didn't start off with that luxury.
All-in-all, you will be expected to sell 10 warranties per month, have an AHT of 735 seconds, have an absenteeism percentage of less than 7% per month, and you'll use multiple programs in your VPN so a fast cable or DSL connection is required, as well as a land line phone without caller id, *69, call waiting, or voicemail. – less