Customer Service Representative Work At Home (Current Employee) – Sterling, VA – January 18, 2016
A typical day is filled with requests for help from customers in need of direction with their Directv account. I have learned more technical information than I ever thought I would. Management is supportive, and my coworkers are like a family. The hardest part of my job is trying to reconnect an entire whole home system by just picturing it in my mind, while talking the customers through it. The most enjoyable aspect is tele-meeting so many people from different areas of the US. I enjoy feeling like I make a difference in the success and culture of the company I work for.
Fast paced environment / tech based / great place to learn
Tech Lead / Subject Matter Expert (Current Employee) – Phoenix, AZ – September 20, 2015
I have enjoyed expanding my technical experience. In the process of troubleshooting, I have learned advanced tips and tricks that are applicable to different technologies and devices.
Daily, I assist group chat and help agents that are needing help on their calls. I also assist supervisors by monitoring the call queue as well as perform side by side coaching to provide technical feedback regarding technicians technical performance.
Great place to grow your tech skills.
Change is sudden and communication isn't always clear.
Premiere Support Specialist (Former Employee) – Nashville TN – September 15, 2015
Typical day at work involved coming in clocking in and assisting customers with issue's they have with their verizon devices. Learned soft skills and how to deal with aggravated customers fast and efficiently. Pay and benefits are great.
Tech support (Former Employee) – klamath Falls Or – September 12, 2015
plain and simple i was very upset to leave i loved working there very much great people all around and are willing to help you when you need it. im sad i had to move becasue it was an incredable job to work at
I worked for Asurion for 5 months as a PSS technician. My jobs consisted of working as an inbound call center. Training was fantastic and gave you an unrealistic view of what life would be like. Overall your ranking about the call center technicians is largely based on a survey taken at the sent randomly at the end of the day that is answer by smart phone. Anything less than a perfect 10 is essentially a detractor and mistaken keystrokes cannot be challenged. While I was there we were looking at mandatory overtime for 3-5 hours a week. These hours could not be changed even for dental surgery. You had to take no show penalty despite a week of advance notice. There is no opportunity for advancement or really for horizon transfer although many of those who started in the company years make their name doing exactly that. I cannot recommend this company.
No chance for advancement, mandatory overtime, poor performance evaluation metrics.
Technical Support CSR taking calls (Current Employee) – New Market, AL – September 4, 2015
Although training was extensive, once moved into a full production program the support was very limited. As a fast learner, I was able to continue my high level of work, however several of my peers would reach out to me for assistance.
Premier Support Solutions Representative (Current Employee) – phoenix, AZ – September 2, 2015
My job used to be amazing, TONS of multitasking, support when we need it, but right now, everyone is quitting, and the sight of everyone jumping ship is making me nervous, the turn over rate is far too high, i have been employed with the company for over a year, the fear in us all right now, is that there is NO room for advancement, as they are not promoting within using tenured techs with experience, but hiring out of company, bringing in new people who aren't prepared to deal with what we deal with. Hence causing a high turn over rate.
Unlimited overtime, opportunity to bonus $450 per check IF the impossible metrics are met
Not a lot of support, high turn over rate, no room for advancement
Tech support (Former Employee) – Las vegas – September 2, 2015
This company try to attempt to create a superhero minded culture that f****** suck. how can u f**k up super heroes!!!!they are new to vegas and offer horrible pto _agent start of with 6hrs per month (localsnothataints**t) then they bring everybody from the company who ever got further to tell their story from start to end every f**king time u see them to get u to stay. I left BOA for this place wrong move! and they are a 3rd PARTY VERIZON COMPANY AND THIRD PARTY GIVE ZERO F*** ABOUT THE EMPLOYEES.IE(SITEL) THEY TELL U THAT U MUST Help E VERY CUSTOMER WITH THEIR PHONES BUT THEY ONLY HAVE THE THIRD PARTY SOFTWARE AND NOT THE VERIZON SOFTWARE, SO IT LEAVE U LIMITED TO HELP CUSTOMERS AND EASY TO FAIL. If u miss over 6 days in a year u r fired!!MY TRAINING CLASS ONLY CONTINUED WITH 5 PPLS STAYING,I STAYED FOR 9MNTHS DUE TO WAITING FOR BOA TO START A HIRING CLASS AGIN. The place is very nice do not be deceived, but they value their building more than the employees as well lol. I went back to BOA and I'm happy. I WORK FOR GREAT COMPANIES IN MY PASS SUCH AS BARCLAY SPRINT NETFLIX AND ALL BUT THIS PLACE TOPS THE HATE LIST. Pleaseee avoid!!!!!
Training systems to support employees. Work moral. attendance policy PTO VACATION TIME INSURANCE
Great company to work for with plenty of incentives.
Customer Care Representative (Former Employee) – Russellville, AR – August 31, 2015
Asurion, in all, is a great company to work for. If you're looking for a company with advancement opportunities, Asurion is it. They are more likely to hire within the company for management positions than they are from people outside the company. It is a very fast paced job. Whether you're management or a entry level Representative, everyone stays busy. For basic CCR's, you will take anywhere from 50-100+ calls a day, depending on staffing levels and call volumes. There are certain elements within the job that are looked at unfairly, but no job is perfect. What I mean by this is, Asurion offers CCR's whats known as VTO (Voluntary Time Off) periodically, depending on call volumes and staffing levels. You really never know when its going to be given out. You are provided a program where you can monitor your daily schedule and this also includes VTO monitoring. Only so many slots are given out when it opens up, so if you aren't part of the lucky few, you're stuck there for the remainder of the day taking heavy call volumes because they let others go home. Other than that aspect, it truly is a great company to work for, with LOTS of pay incentives and on site facilities that include a gym, showers, break room, and other perks and on site amenities. (They let you watch T.V. while taking calls.)
Sr Software Engineer (Current Employee) – Sterling, Va – August 20, 2015
You know that company that stays afloat despite seemingly doing things slowly and as inefficiently as possible. You think to yourself "how are they still in business". Well you may thinking about Asurion's Retail Insurance sector. Not only do they overcomplicate simple concepts but they invest in efforts that are decades OLD. All without evaluating whether their engineering practices are in line with industry standards. Red tape and Bureaucracy on par with government systems all while expecting top industry results. Silos and fiefdoms...yup we have them.
Customer Care Representative (Former Employee) – Rusellville, Arkansas – August 18, 2015
Asurion only handles the protection plans that companies have sold. They do not make the rules, but only enforce them. It was very hard being cursed at for nothing I did, being yelled at for telling a customer they need to go to the actual company itself. Customers never understood that we didn't have anything to do with the rules. You never have weekends off unless you are there 90 days, then you get put in a mandatory shift bid and you will either get a worse schedule than you already have, or you may get weekends off with later hours during the week. It just wasn't a good job. However, I loved the team I was on. There was so much fun. You did get bonuses with meeting quotas, there was a free meal to all once a week, and there were lots of games and competitions for the workers. That part was awesome.
Repair Technician/Technical Support (Former Employee) – Nashville, TN – August 15, 2015
I loved the fast-paced environment here. It was after accepting a position with Asurion that I discovered my passion for tech support and device repair. I became very skilled at troubleshooting, repairing and checking devices for quality. I loved how fast-paced and challenging the work was. I went on to do technical support for end-users in this position, and I truly enjoyed being able to help customers and get their devices working properly for them.