is a fairly comfortable and professional call center
Customer Service Rep (Former Employee), Nashville, TN – March 18, 2013
Pros: nice, quiet, drama free call center
I liked my position as a CSR. Filing the insurance claims and sending replacement handsets was easy. I just didnt like when they decided to switch me to another program as soon as I got comfortable with the warranty exchange.
Facilities Planner (Current Employee), Nashville, TN – February 19, 2013
Pros: fast paced work day. we never run out of work.
Cons: stressful, ever changing environment
While working at Asurion I have learned how to manage multiply projects all at once in additional to my daily duties. I never run out of things to do and the workby flies by at an alarming rate everyday. My co-workers, vendors, and other client interactions always over great feedback whenever possible. and I throughlu enjoy working with them. Asurion – more... is a great place to work. I never run out of an over abundance of work to do. – less
Customer Service Rep (Former Employee), greeley, CO – February 5, 2013
Pros: worked from home
Cons: worked from home paid for everything
Created insurance replacement cases for cellular devices while maintaining quality standards from an at home virtual work station. Using sound judgment and decisiveness I quickly identified primary concerns, gathered relevant information, considered positive and negative impacts of decisions prior to moving forward and proposed recommendations. Daily – more... duties included but were no limited to provide world class customer experience, educated customers on replacement process and payments. Managed each customer relationship to grow, protect, maintain or increase existing base revenue. Ensured that superior service levels were maintained for retention and growth of the account base. Also Data Entry and support as needed for other projects and promotions. Used Microsoft office products. – less
CSR (Former Employee), Houston, TX – February 2, 2013
Pros: not many!
Cons: workers aren't treated like people and they don't care about the customer either.
Terrible and stressful working environment. Policies change all the time. Management is always stress out and everyone seem to be unhappy. Third world country mentality. It seems that Asurion executives are not sure of their decisions. They want to please the companies that give them the contracts only. Very unstable!
Customer Service Rep (Former Employee), Greeley, CO – January 22, 2013
Handling inbound calls from customers regarding wireless handset insurance claims, electronics repair facilitation or roadside assistance requests from wireless customers. Greet transfer and hold calls. Build rapport, listen, clarify and manage conversational flow. Manage upset customers, conflicts and challenging situations. Deliver outstanding service, – more... exceed expectations and build long-term loyalty. Work in teams and in a self-directed environment – less
Customer Service Representative (Current Employee), Houston, TX – January 16, 2013
A typical day at work is assisting customer using my loyal customer service skills and providing each customer with a great experience by the end of every call. As customer servvice representative at Asurion, I have learned the company is a growing company and I love to hear such great things about the company from the customer during each call experience. – more... Management is very passionate, real and friendly. My co-workers have great attitudes and they love doing such an awesome job with helping customers replace their loss, stolen or damaged devices, with great reports about Asurion to recommend their family members or friends. I can say there isn't anything hard about putting a smile on every customer face during their call experience with me. The most enjoyable part of the job knowing that I have treated every customer very well by the end of every call experience. – less
Sr. IT Manager Project Management (Current Employee), Nashville, TN – January 5, 2013
Pros: career opportunities for advancement present themselves frequently.
Cons: infant pmo structure that is maturing.
Asurion is a very fast paced and energetic environment that is results driven. Each day brings its own set of challenges and rewards and is an excellent company for which to work if you have a driver personality. Personally, Asurion offers the right mix of resources to accomplish your professional goals. The most challenging part of the job can be encouraging – more... other resources to adopt the same sense of ownership and delivery as the project manager. The most enjoyable part of the job is proactively mitigating risks and delivering a quality product for the client. – less
CSR (Former Employee), AT HOME – December 21, 2012
I was thrilled after getting a job with Asurion. After almost a year with this company my anxiety level is not so high. They do everything in their power to keep you from getting any bonuses..Christmas has gone almost completely unnoticed. We are getting 15 R&R points. That means we get nothing. They continually change the rules around with no notice – more... and then bust you with them. The hourly pay sucks and it is supposed to be made up with bonuses each month that they go out of their way to make sure you DONT get. QA has a bunch of people paid to stop bonuses completely. This COULD be a great place to work but you are very unappreciated, you work extremely hard to make the company billions of dollars a year, while they charge rediculous deductibles for refurbished phones that are not worth a dime....and you will have to keep sending them back over and over and over....and pay out extremely LOW hourly wages that are just a complete joke. They try to brainwash you by telling you that the stay at home job is a wonderful benefit, but in reality, you are paying their bills...WE pay the internet bill, WE pay the landline phone bill, WE pay the electric bill, WE have to upgrade our internet service to meet their standards at our own costs, WE have the equipment costs and upkeep costs, WE pay the rent or mortgage, and they dont have any overhead for your employment! Not even workers comp because you work from YOUR home. So they pay a measly 9.00 an hour to the employee that spends money to work for them. WOW! What a company!!!! And if you get sick....chances are strong that you will be fired because you cant miss over 1 day or you are written up and put on an action plan. If you are looking for a job......Dont get suckered in to this one. You will regret that move. – less
Bonuses are not *guaranteed*. You know you must earn the bonus. NO Asurion employed CSR is making $9.00 a hour, that's simply not true. It's truly an over exaggeration.
Job Work/Life Balance
A Good Place for Advancement
Quality Analyst (Former Employee), Nashville, TN – December 12, 2012
Pros: time management
Asurion is a good place to work as far as advancement and growth. My day would typically consists of monitoring customer representatives via listening to calls through the phone system or sitting with them. I would score the calls and coach them on the call that I listened to at that day. I would also have meetings with their supervisors to inform them – more... of their evaluation. My co-workers were friendly and hard-working for the most part and I learned a great deal as far as the business itself. The hardest part of the job was watching some of management compromise the integrity of the company at times. The most enjoyable part was helping customer representatives do their job well. – less
Customer Service Representative (Former Employee), Nashville, TN – December 5, 2012
Pros: good team, good training
Cons: call center (i know, not a con for everyone, but it is for me)
This is a company that does insurance for many things, but mostly cellular devices. This is a customer service call center. The pay is fair and the training is phenominal. The management is helpful and truely does everything they can to drive you to be your best.
Training and Development Intern (Former Employee), Nashville, TN – November 21, 2012
I have spent the majority of my working life at this company. I started here when I was 17 years old and built a lot of strong relationships with different people in different location. This company is where I learned most of my skills and knowledge of the business world. I started as a customer service representative and work my way up to a corporate – more... trainer. I was training the new hires that would come in on how to do the steps and processes that I onced learned when I started out. I told them my story about how I was in the exact same position as they were and with hard work and dedication I became a trainer. Now they look to me for guidance and knowledge as I did when I first came to the company. – less