Easy work, stressful atmosphere
Customer Care Associate (Former Employee) – Crestview, FL – May 15, 2017
Its a really easy job as far as working the hours, and dealing with the customers. The only real draw back is that the higher ups are changing what they want to be done so much, and go back and forth on what they want that there is no consistency in what type of work you are doing or how you are doing it. The front of the line supervisors really do try their best as well to make it as easy as possible since the work load is stressful but the constant change and uncertainty is what causes alot of stress. In one weeks time frame we were advised on how to speak with the customers, then they changed it to something else, then back to what it was originally and then again, All in 7 days time. Change is good when their is a reason, they really need to work on testing jargon, or scripts out before implementing them to the work force. That being said their benefits are great. I was barely working full-time and fell ill and was in the hospital for 3 months, they had me on short term disability, my insurance continued and it was one of the easiest things I had to do. I was completely taken care of, they even had a company rep call and make sure I was doing okay, and that I was not having any issues with our insurance covering 100% of my issues, and this was not a work related illness, it was something in me, but they still treated me as an amazing person even though I was not benefiting them at the time.
Inconsistency in work