Sales Development Trainer (Former Employee), Sterling, VA – December 28, 2013
Pros: great benefits
Cons: no room for advancement
After many years, my position was eliminated. Prior to Asurion merging with NEW, we'd never had layoffs. They seem to come every other year now. In the training field, there is zero room for advancement. The benefits at the company are world class, but the management environment leaves a bit to be desired
CSR (Current Employee), Moncton, New Brunswick, Canada – April 18, 2013
Pros: atmosphere, team work, bonuses ...etc
Everyone at our site works together to make it an fun place to work. We support each other (yes we all get the "calls from hell") we make each other laugh and we all get along. If we need information on something it is found out for us. Sups will take holds off for us so we don't need to have the long hold times with CST. They are always informing us – more... of upcoming changes and update us constantly through emails, Town Halls, and team meetings. We are fully informed at our CAD's of where we stand matrix wise, and our sups are always there to suport us if we choose to try out a different possition within the company. There are ups and downs to every job, but you have the choice to let it drag you down or you can raise above it and carry on. We have fun days where we dress up or dress down..etc. Our Directors throw us an awesome Christmas dinner on site every year, we have incentive prizes for overtime..many people make bonus at our site and it is generally a great place to work. We can go to our sup with any problem and they take care of it and our directors and C.E.O are always taking the time to come out on the call floor and hang out with us. Love Asurion Moncton!!! – less
Asurion customers can call the toll-free number to perform a variety of claim related tasks over the telephone like filing a claim, making payments etc. IVR-VSS application works as a bridge between the Cisco Voice Platform and Claim data. The application implements the interfaces specified by the Cisco Voice Platform. Cisco Voice Platform then calls – more... these interfaces for creating claims, accepting payments from customer, checking the status of the claims etc. IVR-VSS is also called to generate different menu options for customers based on their claim status, payment status, etc. – less
Excellent company to work for and an amazing even more so because I had the added benefit of working from home!
Customer Service Representative (Former Employee), Nashville, TN – April 4, 2013
Pros: work from home, no commute and more time with my family. excellent pay incentives and benefits.
I loved going to my home office and logging into work. I love being on the phone and helping customers. I received positive feedback often and was rewarded for things such as quaility and AHT. If there was ever any area I needed improvement in it was always addressed in a positive manner and was a learning experience!
At Home Customer Service Representative (Former Employee), Kansas City, MO – March 28, 2013
Pros: information so easy to find in system
Asurion gave me the opportunity to work from home and I LOVED IT, being able to assist the customers in their need to replace their cell phones due to being lost stolen or damaged from the comfort of home. Being able to assist the job when if there was bad weather and people could not make it in to work I could always log in and help from home.
Customer Care Repersentative (Current Employee), Houston, Tx – March 21, 2013
Take phone calls for customers who are insured and calling about their lost, stolen, or damaged device. I've learned two lines of business Sprint, and T-mobile. The hardest part of my job was switching over to T-mobile from Sprint.
is a fairly comfortable and professional call center
Customer Service Rep (Former Employee), Nashville, TN – March 18, 2013
Pros: nice, quiet, drama free call center
I liked my position as a CSR. Filing the insurance claims and sending replacement handsets was easy. I just didnt like when they decided to switch me to another program as soon as I got comfortable with the warranty exchange.
Facilities Planner (Current Employee), Nashville, TN – February 19, 2013
Pros: fast paced work day. we never run out of work.
Cons: stressful, ever changing environment
While working at Asurion I have learned how to manage multiply projects all at once in additional to my daily duties. I never run out of things to do and the workby flies by at an alarming rate everyday. My co-workers, vendors, and other client interactions always over great feedback whenever possible. and I throughlu enjoy working with them. Asurion – more... is a great place to work. I never run out of an over abundance of work to do. – less
Customer Service Rep (Former Employee), greeley, CO – February 5, 2013
Pros: worked from home
Cons: worked from home paid for everything
Created insurance replacement cases for cellular devices while maintaining quality standards from an at home virtual work station. Using sound judgment and decisiveness I quickly identified primary concerns, gathered relevant information, considered positive and negative impacts of decisions prior to moving forward and proposed recommendations. Daily – more... duties included but were no limited to provide world class customer experience, educated customers on replacement process and payments. Managed each customer relationship to grow, protect, maintain or increase existing base revenue. Ensured that superior service levels were maintained for retention and growth of the account base. Also Data Entry and support as needed for other projects and promotions. Used Microsoft office products. – less
CSR (Former Employee), Houston, TX – February 2, 2013
Pros: not many!
Cons: workers aren't treated like people and they don't care about the customer either.
Terrible and stressful working environment. Policies change all the time. Management is always stress out and everyone seem to be unhappy. Third world country mentality. It seems that Asurion executives are not sure of their decisions. They want to please the companies that give them the contracts only. Very unstable!
Customer Service Rep (Former Employee), Greeley, CO – January 22, 2013
Handling inbound calls from customers regarding wireless handset insurance claims, electronics repair facilitation or roadside assistance requests from wireless customers. Greet transfer and hold calls. Build rapport, listen, clarify and manage conversational flow. Manage upset customers, conflicts and challenging situations. Deliver outstanding service, – more... exceed expectations and build long-term loyalty. Work in teams and in a self-directed environment – less
Customer Service Representative (Current Employee), Houston, TX – January 16, 2013
A typical day at work is assisting customer using my loyal customer service skills and providing each customer with a great experience by the end of every call. As customer servvice representative at Asurion, I have learned the company is a growing company and I love to hear such great things about the company from the customer during each call experience. – more... Management is very passionate, real and friendly. My co-workers have great attitudes and they love doing such an awesome job with helping customers replace their loss, stolen or damaged devices, with great reports about Asurion to recommend their family members or friends. I can say there isn't anything hard about putting a smile on every customer face during their call experience with me. The most enjoyable part of the job knowing that I have treated every customer very well by the end of every call experience. – less