Customer Service Representative Work At Home (Current Employee) – Sterling, VA – January 18, 2016
A typical day is filled with requests for help from customers in need of direction with their Directv account. I have learned more technical information than I ever thought I would. Management is supportive, and my coworkers are like a family. The hardest part of my job is trying to reconnect an entire whole home system by just picturing it in my mind, while talking the customers through it. The most enjoyable aspect is tele-meeting so many people from different areas of the US. I enjoy feeling like I make a difference in the success and culture of the company I work for.
Productive fun work environment with many festivities
AT&T Technical Support (Current Employee) – Phoenix, AZ – August 5, 2015
A typical Work day at Asurion is never the same. Not one call is a like. I love working with the the management team so upbeat and willing to help. My co-works became my family seeing them every day. This has been the best place of employment. The hardest part of my job is not having a resolution for our customers. What i enjoy the most about Asurion is the moral is so amazing and welcoming it home away from home.
Bilingual Customer Service Representative (Former Employee) – Kansas City, MO – August 5, 2015
Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders. Answer questions about warranties or terms of sale.
Customer Service Representative (Current Employee) – Crestview, FL – August 4, 2015
This is a job that your never have a dull moment with, however the dull moments you deal with can sometimes really take a toll on you mentally. The hours and ability to switch shifts is pretty uncommon unless there is a potential threat to leave the company. The pay is low hourly for the area, however the benefits are awesome. It is really an on the fence kind of place to work.
Customer Service Representative (Former Employee) – Work at Home – August 4, 2015
This wasn't a bad job but after a while it becomes very monotonous! Almost the entire shift angry customers, customers unaware they have to pay a large deductible on old and refurbished devices. Management all over your back constantly. They have weekly one on one CAD meetings (to review your stats) which are nerve racking! They find all kinds of ways for you not to get your monthly bonus! The worse part is that you have to offer the customers a survey and even if they give you a top score for your service to them (all 5's), the last question will ask if they recommend Asurion to friends and family and if they don't give you a 5 it aborts all the good scores they gave to you individually! The customers issue isn't with you the agent but with the company and its policies (refurbished devices, high deductibles, etc) so ultimately you get punished for the companies policies! The Sprint and ATT lines are the best to work for because they have a cut off time and close on holidays. Verizon is loaded with greed and works 24/7 and all holidays! There's a shift bid and if your stats are low you get a bad schedule! The PAY is absolutely poor!
Steady Pay Check - Moderate Benefits
Scheduling, Poor Management, High Turnover, Angry Customers
Productive and busy workplace requiring extreme focus
Customer Care Supervisor (Current Employee) – Work-At-Home - Victoria, TX – August 3, 2015
Nice place to work with mostly supportive management. Currently the company is undergoing some very large growing pains on multiple levels that can make days very stressful. Overall a typical day includes: auditing schedule adherence, ensuring all team members are online and working; call any agents that are missing to find out what is happening; issuing any disciplinary action as needed. I also help the trainer in new hire classes during the first three weeks of training to ensure they're receiving extra help and guidance as necessary. Take escalated customer calls to ensure they receive great customer service and to ensure their needs as met.
Work from home
The company that does our hiring has many things to learn, our agents should be proficient using a computer but many are not, we are continually having to teach new hires how to work their computers, this takes away from actual training time.
Insurance claims on phones. Heavy customer interface, you quickly learn to listen to the customers comments to ascertain whether or not the have a viable claim. Hardest part of the job is turning down a claim and the most enjoyable part is helping a customer.
home office, mobile phone insurance representative (Former Employee) – Home Office – July 29, 2015
This position was wonderful. Training from home via video chat, training was also paid. The managers were all super professional and down to earth. I was able to learn the position pretty fast and helped with the new training classes. There really wasn't anything hard about this position. Dealing with customers was my favorite part of this job.
Repair Tech II (Former Employee) – Smyrna, TN – July 27, 2015
Great job for entry level minimally skilled individual looking for work. But not a place to make a career unless an opportunity arises. Most likely a opportunity for advancement will not arise in your favor.