Asurion Employee Reviews

Found 597 reviews matching the search
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Productive fun work environment with many festivities
AT&T Technical Support (Current Employee) –  Phoenix, AZAugust 5, 2015
A typical Work day at Asurion is never the same. Not one call is a like. I love working with the the management team so upbeat and willing to help. My co-works became my family seeing them every day. This has been the best place of employment. The hardest part of my job is not having a resolution for our customers. What i enjoy the most about Asurion is the moral is so amazing and welcoming it home away from home.
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Call center focus on the customer
Bilingual Customer Service Representative (Former Employee) –  Kansas City, MOAugust 5, 2015
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Pros
Kudos for the CSR
Cons
Heavy Work load
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Busy Place!!
Customer Service Representative (Current Employee) –  Crestview, FLAugust 4, 2015
This is a job that your never have a dull moment with, however the dull moments you deal with can sometimes really take a toll on you mentally. The hours and ability to switch shifts is pretty uncommon unless there is a potential threat to leave the company. The pay is low hourly for the area, however the benefits are awesome. It is really an on the fence kind of place to work.
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Good Company poor Management
Customer Service Representative (Former Employee) –  Work at HomeAugust 4, 2015
This wasn't a bad job but after a while it becomes very monotonous! Almost the entire shift angry customers, customers unaware they have to pay a large deductible on old and refurbished devices. Management all over your back constantly. They have weekly one on one CAD meetings (to review your stats) which are nerve racking! They find all kinds of ways for you not to get your monthly bonus! The worse part is that you have to offer the customers a survey and even if they give you a top score for your service to them (all 5's), the last question will ask if they recommend Asurion to friends and family and if they don't give you a 5 it aborts all the good scores they gave to you individually! The customers issue isn't with you the agent but with the company and its policies (refurbished devices, high deductibles, etc) so ultimately you get punished for the companies policies! The Sprint and ATT lines are the best to work for because they have a cut off time and close on holidays. Verizon is loaded with greed and works 24/7 and all holidays! There's a shift bid and if your stats are low you get a bad schedule! The PAY is absolutely poor!
Pros
Steady Pay Check - Moderate Benefits
Cons
Scheduling, Poor Management, High Turnover, Angry Customers
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Great Company
New Hire Trainer and Telcommunications (Current Employee) –  Meridian, MSAugust 3, 2015
Throughout my tenure at Asurion I experienced a wonderful work environment and learning experience.

The advancement opportunities at this company are unlimited.
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Productive and busy workplace requiring extreme focus
Customer Care Supervisor (Current Employee) –  Work-At-Home - Victoria, TXAugust 3, 2015
Nice place to work with mostly supportive management. Currently the company is undergoing some very large growing pains on multiple levels that can make days very stressful. Overall a typical day includes: auditing schedule adherence, ensuring all team members are online and working; call any agents that are missing to find out what is happening; issuing any disciplinary action as needed. I also help the trainer in new hire classes during the first three weeks of training to ensure they're receiving extra help and guidance as necessary. Take escalated customer calls to ensure they receive great customer service and to ensure their needs as met.
Pros
Work from home
Cons
The company that does our hiring has many things to learn, our agents should be proficient using a computer but many are not, we are continually having to teach new hires how to work their computers, this takes away from actual training time.
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Its a job
Customer Service Specialist (Former Employee) –  Houston, TXAugust 3, 2015
The job is good if your a beginner working in a call center. It educates you on how to perform with high quality. Some of the bosses are really nice.
Pros
pay raise
Cons
dont really have any
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Fast paced and always changing
Customer Care Manager W@H (Current Employee) –  Work at HomeAugust 2, 2015
Responsible for effectively leading a team of customer care supervisors and their team members to the desired performance results. Supportive work environment.
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very straight forward
Customer care representative (Current Employee) –  Newnan, GAJuly 31, 2015
If you dont kiss up to the management they will potentially have you fired. they are very misleading and the company itself was just bought out by att
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The typical day was spent helping customers troubleshoot their satellite television issues.
Customer Care Representative (Former Employee) –  Work from homeJuly 31, 2015
Asurion is a great company to work for with many benefits and incentives to work towards. Very supportive team management.
Pros
This was a work from home position.
Cons
The shift was a split shift.
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Okay place to work
Customer Service/Adjuster (Current Employee) –  Nashville, TNJuly 30, 2015
Insurance claims on phones. Heavy customer interface, you quickly learn to listen to the customers comments to ascertain whether or not the have a viable claim. Hardest part of the job is turning down a claim and the most enjoyable part is helping a customer.
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Legit work from home position
home office, mobile phone insurance representative (Former Employee) –  Home OfficeJuly 29, 2015
This position was wonderful. Training from home via video chat, training was also paid. The managers were all super professional and down to earth. I was able to learn the position pretty fast and helped with the new training classes. There really wasn't anything hard about this position. Dealing with customers was my favorite part of this job.
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Productive and fun work place.
Premier Support Solutions Technician (Current Employee) –  Phoenix, AZJuly 29, 2015
The job is a good place to work while making a decent amount of money. It has a very good environment to work in. The day to day operations are predictable, and they try to make you feel good.
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n/a
Tech Coach (Current Employee) –  Phoenix, AZJuly 29, 2015
A typical day at work was coming in, answer phones and assisting customers. My co-workers were great to work with along with managment. All in all it was a nice place to work
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Great Place to work
Technical Support Supervisor (Current Employee) –  Phoenix, AzJuly 29, 2015
Very professional environment. I have enjoyed working here and have learned many different aspects of technical support for cell phones.
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Able to work from home. Communication with management is always available
TECHNICAL SUPPORT REPRESENTATIVE (Current Employee) –  work from homeJuly 28, 2015
Able to work from home. Communication with management is always available. Training could cover more material but overall pretty good.
Pros
work from home
Cons
low pay
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Good place to learn and improve
Business/Product Analyst (Current Employee) –  Nashville, TNJuly 28, 2015
Ideal place for beginners.
Friendly people and co-workers.
Lots of data to learn about and investigate.
They give good enough time to settle down and learn stuff or new tools.
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repeatitive
Repair Tech II (Former Employee) –  Smyrna, TNJuly 27, 2015
Great job for entry level minimally skilled individual looking for work. But not a place to make a career unless an opportunity arises. Most likely a opportunity for advancement will not arise in your favor.
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Good experience in Call Center Work
Customer Service Representative (Former Employee) –  Salina, KSJuly 24, 2015
Working here was a great introduction into call center work. The training was always up to date, knowledge was easy to access and the company and co workers were all supportive.
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Fast paced.
Customer Sales Representative (Former Employee) –  Houston, TXJuly 23, 2015
You will learn to speak to people in a call center setting. Extremely stressful, very annoying at times. Great co-workers. Hardest part is trying to maintain yourself on the phones.
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Overall rating

3.8
Based on 622 reviews
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