Pros: working where i attend school, having access to computer and homework at work, friendly co-workers
Cons: did not work a lot of hours, and had to deal with angry students sometimes
A typical day at Athens State Help desk would include answer all emails from the night before as soon as I arrive from work. Throughout the day I would answer phone calls from students and faculty to help resolve any computer issues they are experiencing. If I was not able to solve the problem alone I would ask a technician or send a technician to resolve the issue. I would also go around and check all the technology equipment in the classroom to make sure everything was working properly and if any equipment needed to be replaced. The hardest part of the job was not knowing what the issue would be when I student or faculty member called. I would have to be on my toes at all times and be prepared for any issue. The most enjoyable part of the job was the people I got to work with both as fellow employees and the faculty and staff. My major is Management of Technology and I am so blessed to have been able to work in IT to gave helpful experience in my future field. I have learned so much about the advancing technology today and as it continues to grow I hope I do too.