It was a great experience as a Office Coordinator at Atletico Physical Therapy. A typical day a work begins with running numerous reports, checking voicemail, office emails, retrieving incoming fax, scanning documents in patients chart, preparing new patient packets. Also quick review of the schedule with physical therapist for same day patients or for cancelations. Phone screen patient for initial evaluations (demographics, insurance, worker's comp, personal / medical injuries). I learned how to effectively process patients medical insurance for commercial / government plans. Update daily spreadsheet for tracking patients visits and pre-cert authorizations visits. Balance copayments from previous day. The most enjoyable part of the job was being the first point of contact for new patients. Greeting and meeting new patients on the phone or in person with a smile gave them a warm feeling of comfort in a professional environment. The hardest part of the job was trying to accommodate the patients with the scheduling.