PATIENT FINANCIAL COUNSELOR
Atlanta Center for Reproductive Medicine seeks a proven professional to join our Atlanta-Buckhead Office Care team to assist our patient through their financial journey.
The Patient Financial Counselor (PFC) serves on the Patient Care Team together with the Patient’s Primary Nurse and Patient Care Coordinator to coordinate the financial aspects of the patient’s care. Together with fellow team members, the PFC works toward creating a positive and memorable patient experience. The PFC ensures that patients are well educated about the financial and insurance aspects of their care, and that steps are taken by the practice to ensure that proper payment is received from the patient or the patient’s insurance company on a timely basis. The PFC serves as a resource to patients regarding financially-related matters such that they are accessible to patients for ongoing questions regarding this aspect of their care.
This position is Full Time, Monday - Friday from approximately 7:45-4:30pm.
Responsibilities include but are not limited to:
- Ensuring that all patient receive a benefits consult to review insurance coverage and out-of-pocket potential.
- Serve as a Patient Advocate for patients when patients have difficulty navigating with their insurance company.
- Ensure that all precertification and authorizations have been completed prior to a patients appointment
- Perform IVF Audits for patients completing IVF treatment cycles
- Manage Attain Program applications for all patients
ACRM offers a competitive salary, based on experience as well as Medical, Dental, Vision, Life Insurance, STD, LTD, 401K Profit Sharing Retirement Plan and 3 weeks Paid Time Off.
Please submit your resume, along with a salary history, for consideration.
- 4 year College Degree
- 2 years professional experience with customer service focus
- Enjoys serving patients and having interaction with them.
- Excellent interpersonal and communication skills, an outgoing personality, with a professional demeanor and positive attitude
- Excellent organizational skills with an ability to multitask and effectively prioritize
- Team player
- Knowledge of or ability to conceptualize and learn financial and insurance concepts inherent in patient financial services and specifically this subspecialty area of medicine
- Strong analytical skills and the ability to effectively read, generate and analyze reports
- Comfort with collecting amounts due from patients
- Comfort in counseling patients regarding alternatives should they be unable to pay for services.
- Ability to use electronic spreadsheets