Hospital Account Liaison-Clinical Experience
HomeCare New England-HCNE - Cumberland, RI

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Oversees all aspects of Hospital product sales and service while developing relationships. Ensure timely and accurate resolutions of issues.

Liaison - Hospital Job Purpose: Enhances continuity of patient care by providing liaison between hospital and referring General Practitioners and their staffs.
Duties and Responsibilities:

  • Promotes company products and services in a professional and creative manner.
  • Responsible for taking and processing patient orders and forwarding orders to appropriate branch for delivery from on-site account facility.
  • Review accounts and input intakes.
  • Make sales calls and track them using the call log.
  • Call on high potential case managers and doctors assigned account area.
  • Responsible for following up on all referrals in assigned accounts.
  • Work closely with customers to resolve concerns.
  • Develops new customer contacts in order to achieve referrals from accounts that have minimal to no referral history.
  • Responsible for enhancing branch revenue budgets by developing new business leads, as well as servicing the new accounts.
  • Works with branch personnel to ensure high level of customer satisfaction.
  • Sets up and deliver hospital in-services on products and services.
  • Maintains accurate records on prospective and active accounts.
  • Ensures timely completion and submission of itineraries and call reports.
  • Effectively work and coordinate timely discharges with Customer Care Center and /or Branch Customer Service Team.
  • Instruct patients on equipment use before hospital discharge.
  • Meet or exceed starts goals for designated area.
  • Performs other related duties as directed by supervisor
  • Enhances hospital staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.
  • Helps staff by investigating difficulties/delays in out-patient departments; resolving issues; facilitating access to care.
  • Improves quality results by studying, evaluating, and re-designing general practitioners' procedures and patient processes; recommending changes.
  • Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards.
  • Contributes to hospital relations program effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Enhances relations and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.


  • Clinical experience is required.
  • Education and experience equivalent to a four year college degree is required.
  • At least one year related work experience is required.
  • Must possess a valid driver's license.
  • Willing to relocate within market.
  • Willingness to participate in ongoing training and development.

Interested candidates please email your resume to Joe Garbiel