Pros: customers, coworkers, job itself
Cons: supervisors, some of the management, pay
Overall the job is great, you learn something new everyday. Working with the customers and providing excellent customer service I love. Most coworkers are super nice and easy to work with. Pilots love Atlantic because of the employees and attention to service needs.
However, management I don't agree with. Customer Service supervisors should be more friendly to their employees. A lot of favoritism. A lot of last minute calls to come in early and unfair work schedules. We should be getting paid a lot more too with everything we do and go through on a daily basis. New employees are not properly trained either due to so many getting hired at once. And no raises, don't let them trick you into thinking we get those here.