Fun job for the most part, but no incentive to go above and beyond. Management was the worst.
Pros: decent pay, enjoyed working with my coworkers, most of the customers were pretty cool.
Cons: management only cared about money. they never recognized any of our accomplishments, which made it so none of us cared anymore. all the equipment was constantly breaking.
A typical day of work for me consisted of fueling airplanes with my coworkers and making sure that pilots and owners were well taken care of. I learned quite a bit during my time at Atlantic, and now after working there I can identify most any plane that comes onto our ramp.
My main gripe about this job was management. When I was hired the manager was a cool guy and all my coworkers and all of the clients loved him, because he took good care of everyone. For example, when it snowed out he would stay at work and not leave until all the snow was plowed/ shoveled. After about 4 months of working there he went on a leave of absence due to personal issues, and a new manager came in to take his place (he ended up quitting). Management after my old manager left were no longer team players. The new manager treated us all poorly and constantly patronized us, treating us all like we were 12 year olds. Also, the new manager and her boss (our regional manager) never compliment us or gave us incentive to go above and beyond our normal duties. This caused all of us Line Techs to simply stop caring about our jobs because none of us wanted to be there. We started to just do the bare minimum amount of work possible, simply because we were in such poor working conditions, which leads me to my next point: The equipment.
At Atlantic we are always told "Safety First," and every month we had meeting talking about accidents and incidents and how to prevent them. It was hard to safely do our jobs when the equipment constantly was broken. For example, all of the safety features (emergency shut off – more... valves, brake interlocks, etc) were broken on the fuel trucks, due to poor maintenance and unwillingness to spend money on fixing broken equipment because "It wasn't in our budget." It all starts because corporate gives us third or fourth hand equipment (our newest fuel truck was from 2002... The rest are from the early 90s) which barely worked in the first place. Combine that with a lack of inspections or maintenance and management is surprised when things break.
An incident that really stands out to me is when our GPU would shut off under load, but yet management still insisted we try and use it for the corporate jets that came in. We tried it on all three jets and it died on all of them, but management still had the gall to charge these customers $40 a piece for using the GPU. These money hungry policies, combined with terrible management and non working equipment are what made working for Atlantic Aviation at Brainard a terrible experience. The only redeeming quality was the cool coworkers and clients. – less