Customer Service Rep (Former Employee), Dallas,TX – February 8, 2014
Good pay and good hours. The most enjoyable part of the job is being able to talk with different customers. The hardest part of the job is getting proper instruction and policy from mgmt. about what you should be doing.
Customer Service Agent (Former Employee), dallas – May 20, 2013
Pros: great hours
Cons: benefits and job security
We worked in both in and out bound calls and collected on past due cable deals. Learned Time Management Skills and call control. I worked with a great team that was always ready to help as well as a very wonderful manager. The biggest obstacle was trying to get the computer to keep up with the conversation. It felt good to be able to help people payoff – more... there bills or in some cases to help them with legitimate fraud or billing errors – less
Linguist - Advisor - CAT 3 - TOP SECRET (Former Employee), Afghanistan – March 24, 2013
Pros: free food and amenities
A typical day at work consisted of translating a variety of documents from one language to another. I mastered my Pashto and increased my typing WPM. Management was always available and willing to help. Co-workers were like family. The hardest part of the job was spending time away from family, the most enjoyable part of the job was working as a part – more... of the team. – less
Contact Center Professional (Current Employee), Dallas, TX – January 30, 2013
Pros: many opportunities to learn.
Cons: not very organized.
For the most party ATS is a very well constructed company, the communication within the corporation could call for some improvements but it is a good place to learn from in the organizational aspect and interpersonal communication of a business.
Call Center Representative (Current Employee), Dallas, TX – January 10, 2013
Pros: flexible schedule
Cons: low pay
ATS is a good job for a college student that needs to have a flexible schedule. A typical day at work is very simple you come in and depending in which company your section is contracted for you take calls. I’ve learned to deal with customers and how to work with them to resolve issues they might have. Management is very straight forward and to the – more... point they set guidelines from the beginning. The people you work with vary from ages and you get to know them when you have down time. The worse part about the actual job aside from the pay is the high call volumes they sometimes get with angry costumers. The best part about working at ATS is getting to know the people and how flexible they are willing to be with your schedule. – less
Great opportunity for business, but, needs to be ran better
Dispatcher (Former Employee), Commerce City, CO – October 31, 2012
Pros: there is a great need for this type of service
Cons: no breaks, no benefits, no taxes withheld.
A typical day at work would be starting out doing what needed to be done, then you would be told to do something else, or sent to do something. Pay day was whenever, and you never got the amount you had earned. No benefits are offered and no taxes are withheld. You were constantly asked to lie to customers/authorities and the people hired were very – more... undesirable people. No set times for working, you couldn't get a second job to get by, you had to be there whenever you were told. – less