Pros: ok pay, atterro keeps you in the know about changes
Cons: working at rust....very strange place. months between assignments.
I've worked for Atterro/ProStaff for Rust Consulting. Overall, my experience has been good. The training lasts two days, and you go over the script. The script will change many times throughout the assignment, which isn't a big deal. You get to know the script so well, the changes are easy to learn.
I find the ProStaff people nice enough. They're always polite when you speak with them, and you're notified of any changes to the assignment.
Rust...they're very weird...almost like a cult. I had a good experience with the team leads. I had some favorites. The management is just plain stupid and fake. They tell you, "make it hard for us to lay you off." What a joke! The let really good people go at the drop of a hat, but keep the weirdos. One prime example is a nerdy dude, 50-something, who has many stuffed animals in his work area, and is very rude to callers and is there year after year, while they let go educated professionals like me. His uncle probably owns the company.
During one assignment, Rust conducted MANY meetings about dress code and professional behavior. It wasn't 1 -2 meetings, it was 5 - 6! I thought I was being brainwashed! Hence...the cult.
Some of the ladies did dress like they were going to a night club, so they had a point, somewhat.
The best part of working at Rust are your coworkers. I made friends there, and they really made the job fun. We went to lunch and breaks together.
Breaks were every 1 1/2 to 2 hours apart, which made the day go fast. Lunch is 30 minutes, which really isn't a enough.
Your calls are graded 1 - 3. I got mostly 2s and 3s. One – more... thing I didn't appreciate was being dinged on reviews for doing what you were told. The reviewers knew you were following orders, but had to ding you, anyway.
The worst part of the job is when the call volume slowed down. You would sit there all day waiting for the next call. Luckily, there were magazines to read.
I plan on working for Rust again because it's a paycheck. I know what I am getting into, so it'll be OK. – less