A typical day at work was to make sure you answer the calls on the first ring to help keep the disaster clients from waiting. The training I received was invaluable. In a short time period learned all the systems need to do a tier I job, be able to communication important information to disaster clients, and update applications. Continue to receive training in the short time and completed most of tier II job.
The management for Augmentation was very helpful. The management for FEMA was not only helpful but happy to share their
knowledge. The co-workers was good to work with. The hardest part of the job was not been able to learn more. The enjoyable part was helping the disaster clients and solving their problems.