Ausenco is a fiasco of a company. I was a contractor and Ausenco refused to support me in any way.
Management is extremely far away and do not understand the reality of site conditions. The engineering staff acted like it was punishment to be sent to Elko for even a short amount of time, so we had almost no support in that area.
I was asked to send all of my work and file weekly reports with Vancouver and in the same email I was told that I would receive nothing from them. Very confusing,... "You work for us, but we will do NOTHING for you!". Who runs a project like that?
The incredible lack of communication on top of decisions made by people who have no understanding of working 50+ miles from civilization, and much of the staff on site had become so jaded that sometimes they were as little help as Vancouver was. They were collecting a paycheck instead of trying to make the project a success.
To quote another reviewer: "The overall lack of response by people who were supposed to support us, left a general feeling of being neglected, forgotten, and sorely abused." Hits the nail right on the head.
On a side note, most of the Canadians we worked with could not see value in trying to improve the project in anyway. Their mentality was "Why fix it if it isn't broke?". It may not have been broke, but it was in need of improvement. So they thought it was a waste of time and that attitude drove me nuts.
lack of vision, lack of support, lack of quality people.