Assist in explaining the billing (Former Employee) – Austin, TX – April 13, 2017
Typical work day just answering phones from customers wanting to transfer services and or start new services. Learned on how the other side of billing works with Austin Energy. Management was okay could be better. Work culture was nice everyone treated everyone good. Hardest part of the job the drive from Georgetown to Downtown Austin. And working as a contractor then permanent position.
Not recommended for innovative, focused and results oriented people
Customer Assistance Program Coordinator (Current Employee) – Austin, TX – April 3, 2017
Top heavy and bureaucratic organization that is slow to make decisions and has sub-par benefits. Unorganized and antiquated-redundant processes. Nepotism and favoritism toward friends and family of middle managers.
Opportunity for unskilled and minorities in certain positions
Business System Analyst Intern (Former Employee) – Austin, TX – January 15, 2016
I was working with very nice and down to earth supervisor and manager. I never had stress during my internship. The pay was good and the coworkers were very friendly and helpful. I had the access to online tutorials such as Esri ArcGis through Austin Energy.
good benefits and retirement plan
lower salary compare to private companies and hardly you get promoted.
Great place to work. Good people, good wages, and good culture
Network Systems Administrator (Former Employee) – Austin, TX – July 3, 2015
Austin Energy is a wonderful workplace! The people I had the pleasure to work with were overwhelmingly positive. The work was reasonable and generally well planned. Supervisors are fair and open to ideas from others. Management, however, is slow to respond to important areas of concern. Job advancement is also slow. extremely poor
A typical day at work begins with contractors signing in and going though safety orientation. 7:00 Review my to-do list from yesterday Re-prioritize my list for today Sort through my e-mail Answer emails Sort out those that require more time or extra work to answer move them to my to-do list 8:00 Since this is my most productive time of day tackle my most demanding project. This is when I would write important letters, work on a report for the management meeting, update or refine a data sheet. 11:00 Great time for meetings. This is a nice to take a break from desk work and it has a definite end time (lunch) 12:00 Lunch (Away from my desk, because I need to refresh and rejuvenate) 1:00 Return phone calls, respond to emails, work on to-do list 2:30-4:00 Do data entry, send or pay bills, prepare mailings, things that are more routine and don’t require as much energy. This is a good time to get routine jobs complete Burst of final effort to complete my to-do list. Sort out things that can be moved to tomorrow’s list. This time of day is my best ‘sorting’ time – complete short, easy projects, request information from others for my projects, clean off my desk, etc. In between all of this I answer the phone and deal with the immediate needs of customers and co-workers. As the face of the business, it is important that I handle interruptions to my schedule with graciousness and unruffled efficiency. I have found that the most important quality in an office assistant is flexibility. You must be able to switch gears quickly to respondmore... to constant interruptions and the demands of the boss. I also feel that the office is the hub of the business. The assistant must be knowledgeable about all aspects of the business and be able to receive, evaluate and pass on information to all areas in the workplace.”
Senior Business Analyst (Former Employee) – Austin TX – March 12, 2015
Enjoyed my tenure. Performed independent project management work in the area of financial reporting. Successfully tapped into transactional data and cultivated reliable and sustainable transactional reports for the IT Project Management Office.
Municipal Programs Professional (Former Employee) – Austin, TX – August 9, 2014
Typical day at work? fun and productive, learned how to deal with different issues, problem and solve them. Management are great, very supportive and their doors are always open. co-workers are also awesome. Help each other with any issue team work.